Call Dispositions
If the phone IS ANSWERED and customer hangs up before, during or immediately after your greeting.
Pick Up / Hang Up - PUHU
Regardless of the manufacturer, the shower/bath system is made of...
100% Acrylic
WSH Inside Sale Department Core Purpose Is
To Bring Happiness To Every Call :)
DNC Stands For
Do Not Call
TT Bob HO SFH 2020 gated, 2nd fl, SB/WIS accessibility, safety HO w/wife Sue good for 60-90, set appt Mon 11/20 @2pm no other DM...What is missing?
Gate info or entry info
Setting appointment with PC in Raleigh, who is looking for new flooring and vanity in the same bathroom.
Appointment Set, phase 2 (PC)
WSH back's their workmanship with this?
What is the One year West Shore Peace of Mind Pledge
Here At WSH We Take
Extreme Ownership
PC stands for
Previous Customer
TT Sue HO DWMH not gated 2000 ED/ED hard to close and lock SHO meeting with DM son David good for 60-90 set appt Tues 11/21 @6pm. What type of home is it?
Doublewide Mobile Home
Inbound call from PC upset about seeing our ads, said we should stop running them, because they didn't like the job we did for them then HU.
Complaint
Can we modernize a half bath
YES! In conjunction of modernizing a full bathroom !
What is one of our core values
Be default aggressive
WSO Stands For
Wet Space Only
TT Sue HO stacked condo 2 story not gated 1990 main floor SB/WIS-leaking, accessibility SHO meeting w/daughter DM Sara good for 60-90 set appt Mon 1/2 @2pm**Park behind the house come to back door.... Is this in scope?
No, SB OOS for 2 story Condos
Customer says, "I'm not interested, don't call me again" and hangs up.
DNC
What windows can we NOT replace
What is Egress, Glass Block, & Skylights
WSH FBR Packages go live Company-wide
Ending of June 2024
No Voicemail
TT Bob HO SFH gated 2020 PD/FD - drafty, hard to open SHO good for 60-90 set appt Tues 11/21 @2pm**Gate code 1289...What product is HO interested in?
French Doors
HO Looking for FBR and only wants a price for the project, cause that's what the ad said. We rebuttal and they HU during.
FBR, HO area of interest
WSH Shower/Bath Systems Are Manufactured By?
BCI and Bath Wraps/Jacuzzi
WSH Core Purpose Is
To Bring Happiness To Every Home :)
DQ Stands For
Disqualified (Dairy Queen)
TT Bob HO SFH not gated 1979 wood 12 DH/DH-drafty, loss of EE HO w/wife Sue, three question SDM Sue good for 60-90 set appt Wed 11/22 @2pm. Who will the DC meet with?
SDM, Sue