The Presentation
Closing
Leads
Phone
Names & Uses
100
We cut all of this during a demo (4).
What is Penny, Rope, Leather, Food?
100
These are three different ways to ask for the order.
What is (any 3): Should I write up the order? Will you be getting that today? Would you like to try it out for 15 days? How many homemakers will you like? Will that be 1 payment, 2 payments, 3 payments or 5 payments? Will that be Visa or MasterCard? Others?
100
This is the average number of leads received in an appointment.
What is 5?
100
These are generally the 4 best times to call customers.
What is: Weekday mornings between 730-930am, Weekday evenings 7-9:30pm (esp. Wed/Thurs), Sat Mornings between 8-10am (some territories 9-11am), Sunday Evenings any time 6-930pm. Also accepting "Immediately after the demo" in the place of any one of these.
100
This is what the table is for (3 uses).
What is: Breakfast, lunch, dinner (every meal), Leather = steak, Butter, Everyday Table setting?
200
This is just before the Forever Guarantee.
What is after cutting the rope? OR What is after features and benefits?
200
These are the 7 drop downs after a Homemaker.
What is: Trade In Homemaker, Galley, Galley Trade In, Starter Sets, Custom Sets/Specials, Individual pieces/gift sets, Reserve First Call Special?
200
These are 3 of the 4 main ways to get more leads in an appointment.
What is: * Free CUTCO (Ice cream scoop, Can opener, Peeler, Point System), * Automatic sponsorship, * Give back to client – babysit/donate a prize, * Just ask again
200
These are 4 (of many) great ways to impact the client when you're booking a demo with them.
What is: Smile when you dial, Be confident and positive, Tell a joke – make them laugh, Be understanding and sincere, Pleasantly persistent, Be enthusiastic, Use information from their referrer's demo, Use notes taken from previous interactions.
200
These are all the pieces a customer gets if they order a Homemaker+8 set.
What is: Paring knife, Trimmer, Spatula spreader, Turning fork, Butcher knife, French chef, Slicer, Carver, Carving fork, 8 table knives, Medium size cutting board, Sharpener, Block?
300
These are the 4 parts of the Forever Guarantee.
What is Performance, Sharpness, Misuse and Abuse Agreement, 15 Day Money-Back Guarantee?
300
These are 4 out of 5 common objections that follow asking for the order.
What is: (pick 4) Too Much Money/Can't Afford It, I Need to Think About It, I Need to Talk to my Spouse, Too Many Pieces, Can I Buy Just Pieces?
300
This is a list of 6 common thought joggers.
What is: Friend, Relatives, Areas of Town/Associates, Neighbors, Kid's Friend's Parents, Daytime People Also accepted: Church/Coworkers/Virtuals
300
These are 4 (of many) great ways to prepare yourself for phone time.
What is: Light exercise to get your blood flowing, Warm up phone call – to a friend or family/co-worker, Pump up song or activity that gets you fired up, Be organized – names and numbers ready to call, Have a quiet, productive space, Prepare schedule with appointment slots, Disconnect the internet.
300
These are 4 uses of the slicer.
What is: bread, cake, boneless meats (ham), lettuce (cabbage)?
400
These are the 5 features of a CUTCO knife.
What is: Universal wedge-lock design, Thermo resin handle material, Full tang, triple-rivet construction, High carbon stainless steel blade (440 grade A), DD edge?
400
This is the word for word close in the manual.
What is: *Recite the close word for word*
400
These are 4 of the 5 most common objections reps run in to when asking for leads.
What is: I can only think of a few people. I don't know anyone... I don't like to give out people's names. Leave the sheet with me to fill out. Let me call them first, and I'll get back to you.
400
These are the 4 of the most common phone objections.
What is: What is CUTCO?, I already own CUTCO?, That time doesn't work/I'm really busy, How long does it take?, Call me later (tomorrow/next week/etc.), Not interested.
400
These are the 7 features of the Fisherman's Solution.
What is: Extendable blade 6-9 inches, Gripper/plyers, Sharpener (with hook sharpener), Line cutter, Belt fastener, Kraton Handle?
500
These are at least 7 of the 11 steps, in order, of a CUTCO sales presentation.
What is 1) Compliment the customer/ Build rapport 2) Talk about self/tie customer in to goals 3) Introduction/Establish credibility 4) Cut penny/Show peeler 5) Establish a Problem (Junk Knives) 6) Provide the solution (CUTCO's F&B) 7) Cut Rope/Present Guarantee 8) Present Homemaker and cut leather 9) Price comparison/Selecting the best option 10) Asking for the order/Dropping Down 11) Ask for leads
500
These are the 4-5 steps of the "Objection Cycle."
What is: (Clarify), Agree/Understand, "However," Tell the Truth/Alternative Way of Thinking, Ask Again?
500
This is the recommendation approach from the manual, recited word for word.
What is: *recite the approach*
500
This is the appropriate steps to take to if someone says they don't want to do the demo because they already own CUTCO.
1) That's great, how do you like it/how long have you had it? 2) [Verify if they already have a representative.] 3) Switch over to a service call approach (if known). OR 3) BOOK THEM ANYWAYS! - "Great - so you already know the drill, I just need help to win my scholarship! So is ___ or ___ Better?"
500
This is a list of what CUTCO the customer receives when they order an Essentials+5 set.
What is: 2 ¾" paring knife, Petite chef knife, Petite carver, Spatula spreader, Turning fork, 5 table knives, Sharpener, Small Cutting board?
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