Communication
It’s important not to audibly repeat a guest’s name and room number in front of others to protect this.
What is the guest’s privacy?
This should be done when a guest is waiting in line to check in.
What is acknowledging the guest?
This is the daily cost for hotel guest valet parking.
What is $30 per day?
The Carolina Room's hours of operations for this meal period run from 6:30 AM to 11:30 AM daily.
What is breakfast?
When a guest’s status is confirmed, this is done to show appreciation.
What is thanking the guest for their loyalty?
This action helps confirm that you understood the guest’s request correctly
What is repeating the guest’s request?
This membership level is eligible for complimentary upgrades, except suite upgrades.
What is Gold Elite status?
To visit Coligny Plaza, head in this cardinal direction from the resort. (N, S, E, W)
What is south?
This is the standard quoted time for dinner delivery.
What is 45 minutes?
The Heavenly Bed, the Lavender Balm, and a special menu are all part of this brand pillar.
What is Sleep Well?
These two practices ensure clear and effective communication with guests over the phone.
What are articulating words clearly and speaking in an unhurried manner?
These attributes show attentiveness and respect during the check-in process.
What are good posture, eye contact, and attentive listening?
The check-in wait time should be kept below this threshold.
What is less than 15 minutes?
Name this option for grabbing quick snacks and crafted Starbucks beverages.
What is Ingredients?
The Heavenly Spa offers this type of experience for $65/day for women, and $60/day for men.
What is Spa Amenities Access?
This polite step must be taken before placing a guest on hold.
What is asking if they can be placed on hold and waiting for their response?
Guests who use this feature are thanked and have keys prepared ahead of time.
What is mobile check-in?
To provide a memorable experience, staff should begin check-in with this type of greeting.
What is a warm welcome or greeting?
This is the standard quoted time for dinner delivery.
What is 45 minutes?
These routes are ideal for guests looking to keep up with fitness activities during their stay.
What are WestinWorkout Routes?
You should always do this when addressing a guest over the phone if their information is available.
What is using the guest's name?
When providing a room upgrade to an elite member, this must be done.
What is verbally mentioning the upgrade?
This is the recommended route to reach the Hilton Head Airport from the resort.
What is exit the resort area and take a right on William Hilton Parkway, turn right at the second light, turn right at the end of Matthews Drive, arrive at the airport on the right side?
Guests access in-room dining through this platform instead of a printed menu.
What is the mobile dining option/QR code?
Team members’ name tags are worn on this side of the chest as part of brand standards.
What is the right side?