When processing a sale through Store Front and the customer wants to add Equipment Protection, what tab would you select under the Order?
First click "Quote" then select "Kitting"
100
What does the eID Tool do?
- Ensures that their address is valid by comparing the address to the information in Equifax.
- Validates the address with the U.S Postal service to make sure the customer receives their bill to the correct location.
100
Which Protection Plan is associated with Credit Monitoring?
Preferred Protection Plan
100
Equipment Protection:
A. Same as manufacturer's warranty
B. Cannot cancel at any time
C. Is an optional program
C. Is an optional program
200
What protection USOC would you select for a feature phones, routers, MiFi's, and USBs?
Basic Equipment Protection
200
How does the Tool benefit you?
Allows you to authenticate customers and help prevent a non-pay disconnect that results in a charge back to employees. This will help you and your team prevent from having a negative impact to commissions.
200
What is the benefit for the customers to have credit monitoring? Name 2.
1. 3 months free
2. Alerts for new inquires, address changes, etc...
3. Toll-Free access for questions anytime.
1. Opening a personal account with 4 or more lines
2. Requesting FEX on all devices
3. Declining accy and protection
4. Not having the people they are activating for in store (i.e. I'm activating 4 lines; me, my husband and 2 children, but I'm the only one in store)
500
What all is covered/included in the Preferred Protection Plan?
Loss, theft, accidental damage, mechanical breakdown, next day shipping, pocket geek(locate/lock/wipe), 90 day crediting monitoring.
500
What is the max number of claims that someone can make in the Preferred Plan?