Equipment Protection
eID Compare
Credit Monitoring
Equipment Protection
100
When processing a sale through Store Front and the customer wants to add Equipment Protection, what tab would you select under the Order?
First click "Quote" then select "Kitting"
100
What does the eID Tool do?
- Ensures that their address is valid by comparing the address to the information in Equifax. - Validates the address with the U.S Postal service to make sure the customer receives their bill to the correct location.
100
Which Protection Plan is associated with Credit Monitoring?
Preferred Protection Plan
100
Equipment Protection: A. Same as manufacturer's warranty B. Cannot cancel at any time C. Is an optional program
C. Is an optional program
200
What protection USOC would you select for a feature phones, routers, MiFi's, and USBs?
Basic Equipment Protection
200
How does the Tool benefit you?
Allows you to authenticate customers and help prevent a non-pay disconnect that results in a charge back to employees. This will help you and your team prevent from having a negative impact to commissions.
200
What is the benefit for the customers to have credit monitoring? Name 2.
1. 3 months free 2. Alerts for new inquires, address changes, etc... 3. Toll-Free access for questions anytime.
200
Basic Protection Plan covers what? Name 3.
1. Accidental Damage 2. Mechanical Breakdown (after warranty expires) 3. Theft 4. Loss
300
What USOC/USOCS would you use for Android phones and which one is specifically for G Pads? What is the pricing?
Smartphone Equipment Protection at 7.99 Preferred Protection at 9.99
300
What are acceptable documents to be provided if eID fails? Name 3.
Utility Bill Library Card(address) Credit Card Statement Student ID(address) Vehicle Registration
300
In 2014, there were 12.7 million victims of identity fraud in the USA which equates to?
1 Victim every 2 Seconds
300
What information should the customer have ready if they want to make a claim? Name 4.
Mobile Number, device make/model, cause, and date of loss or damage, and ESN/IMEI
400
What is the USOC/USOCS used for Apple devices and what is the pricing? What about my iPad?
Complete Protection at 9.99 Premier Protection 5.99 None for iPad... :(
400
What letters will appear for pass and fail eID Credit Assessments? What should you do before clicking continue when creating the account?
If the credit assessment PASSES there will be a "Y" If it FAILS it will have a "N" You must copy the information and paste it into the comments.
400
What exactly do they monitor? Name 4.
1. New inquires 2. New accounts opened 3. New address 4. Public record changes 5. Delinquent accounts
400
After the claim is made what device do they get back?
Reconditioned device of the like kind and quality, if one isn't available they will send a new device of like kind and quality.
500
What are the 5 USOCS in order for equipment protection on phones?
1. Basic Equipment Protection 2. Smartphone Equipment Protection 3. Complete Protection 4. Premier Protection 5. Preferred Protection
500
What are 4 examples of RED FLAGS
1. Opening a personal account with 4 or more lines 2. Requesting FEX on all devices 3. Declining accy and protection 4. Not having the people they are activating for in store (i.e. I'm activating 4 lines; me, my husband and 2 children, but I'm the only one in store)
500
What all is covered/included in the Preferred Protection Plan?
Loss, theft, accidental damage, mechanical breakdown, next day shipping, pocket geek(locate/lock/wipe), 90 day crediting monitoring.
500
What is the max number of claims that someone can make in the Preferred Plan?
There is no limit.
M
e
n
u