WEX Fuel Card
How do you differentiate the WEX Fuel Card from any other credit card or fuel card?
The red WEX logo bug in the bottom right hand corner of every fuel card
What is WEX Edge at BSRO?
If a customer calls the store to cancel their appointment, what should the store teammate do?
Delete the customer's appointment from the appointment calendar.
*Network of 10M drivers in the US
*They have a large portion of fleet business in the small/local fleet category
*Increase B2B Car Count
*WEX has never promoted this to their customers before, so this will increase exposure to a market that can easily utilize it.
*This is a true strategic partnership in which both FNA and WEX want the same things!
What kind of pricing do we have set up for WEX Fuel Card payment types?
Retail pricing, with 6% non-discretionary discount that Teammates should apply to all services on the ticket.
How do you know if something should go on the WEX Edge National Account?
It would come through as an appointment for WEX Edge
Why do WEX Edge National Account services like TPMS sensors show up pink?
Because the only work that can possibly be purchased by the customer on WEX Edge are tires and tire installation. Any of these services needed should be provided to the fleet manager in a separate quote for approval.
EXTRA 200 points if you can explain why we can only offer tires and tire installs on WEX Edge National Account at this time.
It is an e-commerce experience offering to allow fleet customers to utilize their WEX credit lines on other fleet needs like hotels, rental cars, and vehicle maintenance.
Sell the "Go-To" person tires, and apply 6% discount.
What do we offer on the WEX Edge National Account?
Tires and Tire installation (mount, balance, labor, and rubber valve stem/tpms kit) ONLY.
If a customer has never paid with his/her WEX Fuel Card before, what does the teammate need to do special at the beginning?
Set up new customer, even if the customer has existing history. Before entering in anything else into the POS, select customer type as "Fleet" and choose "Fleet Payment Card- WEX"
Why is it important to WEX to provide programs like WEX Edge and Fuel Payment cards at BSRO?
It is the person who the teammate needs to identify by asking the driver who we need to call to get work approved. It may be the driver, the driver's manager, or a specific fleet manager. Find out from the driver who that is!
What should teammates do if vehicle needs work outside of the work provided in the initial appointment?
Create a separate quote, and call the fleet manager who was identified in the appointment notes, offering to allow them to let the driver pay with their WEX Fuel card. No matter what, this will have to be paid for separately.
What should you do if store teammate tells you that they called the number on the back of the fuel card and they were told to do something special?
Trick Question... kind of. The WEX techs do not approve work, and the teammate needs to identify the "Go-To" person for the driver's company.
Explain why BATO/BSRO doesn't consider WEX a competitor of CFNA?
What will Teammate need to do if they didn't apply the 6% discount and the customer comes back asking about it?
What will the teammate need to do if the tires on the WEX Edge national account appointment are incorrect for the vehicle?
Call the fleet manager identified in the notes section. If they need to see the difference in pricing, they will have to check the prices online through the WEX Edge portal.