Land of the Free
The most decorated gymnast of all time with 34 medals from the Olympics and world championships.
Who is Simone Biles?
Big Tuna
What is Jim's nickname?
SLA
What is Service Level Agreement?
The only Irish actor to play James Bond.
Pierce Brosnan
Time spent not being productive.
What is shrinkage?
The largest state in the USA.
What is Alaska?
Somehow I manage
What is the name of Michael Scott's book?
OKR
What are Objectives and Key Results?
The currency of Ireland before the introduction of the Euro in 2002. (Worth 100 pence)
What is a Punt?
The forecasting, staffing, scheduling and metrics involved in helping teams meet their service goals reliably and efficiently.
What is Workforce Management?
This state was the first to ratify the U.S. Constitution.
What is Delaware?
Michael, Pam, and Ryan
Who worked at the Michael Scott Paper Company?
RACI-D
What is Responsible, Accountable, Consulted, Informed and Decision Maker?
The longest river in Ireland, at 360.5 km.
What is the river Shannon?
An equation for calculating the number of agents needed, given the volume and the desired service level.
What is Erlang?
The longest river in the US, at 2,341 miles.
What is the Missouri river?
9,986,000
How many minutes did Michael Scott work at Dunder Mifflin?
DMAIC
What is define, measure, analyze, improve, and control?
Older than Stonehenge and the Egyptian pyramids, this burial monument was built around 3200 BC.
What is Newgrange?
The largest BPO in the world.
What is Accenture?
This state has had the most female governors, with 5 women in this position.
What is Arizona?
George Howard Scubb
Who is the Scranton Strangler? or What is the Scranton Strangler's name?
LASER
What is light amplification by stimulated emission of radiation?
Boasting the highest pub per person ratio, this county has one pub per 323 citizens.
What is Mayo county?
The five KPIs we talk about the most. (in general, across programs)
What are AHT, IRT, CRT, PHC, and Utilization/Assignable AUX?