NSOC Processes
Key messaging on Moments That Matter should be included in NSOC communication when applicable. Name the 5 MTM.
Kindness, Thank You, Work-Life Balance, Development, and Working Environment
“Unexcused tardiness” is defined as punching in for a shift more than ___ minutes after the scheduled start time
5
The lead or partner WFM DM must submit a division-specific request via the ___
NOH Exception Request Form
OE is calculated by dividing ___ hours at 100% by ___ hours worked
Benchmark, Operational
Labor curves will always end how long after store close?
1 hour
Initiatives that impact stores must be included in the ___ once teams know the timeline for pilot/implementation
Operations Impact Calendar
___ is defined as an absence from a scheduled shift, after the schedule has been posted
Unexcused absence
NOH for the prior month must be reviewed and approved by DMs by EOD BD ___
2
Name the top 3 OE metrics that drive the most labor
Items, Customers, Cases
Labor curves will never start before ___
5am
All documents being released to the business must be submitted via the ___
NSOC Approvals Stream
___ is defined as a failure to report for a scheduled shift without notifying the manager on duty prior to the start of a scheduled shift
No Call No Show
If NOH has approval to be prescribed for an existing project, the project owner must submit ___
NOH Configuration Request Form
OE was implemented in the US in what year?
2018
When do labor curves finalize?
After AS generation
Minutes must be submitted within ___ days after the meeting
2
All unexcused absence occurrences within a rolling ___-month period will be handled using disciplinary action
6
Stores (except in MOR) receive how many NOH for a full inventory?
25
What ALDI South countries utilize OE similar to the US?
GB/IE and AU
What is the current labor curve timeframe for stocking tasks for the high volume case band?
3 hours before open to 1 hour after open
Documents must be submitted to the Approvals Stream ___ days in advance
14
All unexcused tardiness occurrences within a rolling ___-day period will be handled using disciplinary action
60
How many NOH of training does a new hire FT or PT associate receive if they did not attend the TC?
72.5
The company monthly OE record was achieved in March 2025. What was the record?
90.4%
What timeframe is leadership/admin applied to the labor curve?
1 hour before store open to 9 hours after store open