Equations
Sum of Total Handle Time/Sum of Total Volume
What is Average Handle Time?
Common wisdom tells us that 35% of people are born without these.
What is wisdom teeth?
The inner most nesting doll
What is the activity?
The holiday are coming. I need to apply this to my forecast
What is seasonality?
Deliver Amazon
Who is Alyssa?
FTEreq/(1-x)=?
What is FTE req including shrink?
Oreo is a knock off of this cookie
What is the Hydrox? It came out four years earlier.
My PTO is going to be declined. I put it on the ______ to make sure it is reviewed later
What is the waitlist?
Tech issues all day. Better mark the actual data as ________
What is Bad Data?
Favorite candy bar is Snickers
Who is Tahmid?
y=mx+b
What is the equation of a line?
Sweet little tidbit,The most shoplifted item in America
What is candy?
Oh no. My one on one's aren't scheduled. WFM needs to add these to my calendar
What are calendar events?
Make manual adjustment to the forecast in Verint?
What is scaling?
Has a really big truck
Who is Sargant?
Call Volume * Handle Time
What is workload?
The nationality of the baker who created German Chocolate cake
What is American? Same German
Finally able to measure my employees performance using these indicators
What are KPIs?
Understanding volume trends Weekly, Daily and ______ are important to forecasting
What is interval Level?
Jewish
Who is Tina?
(Year B volume-Year A volume)/Year A=
What is percent of change year over year?
Four fingered family that rules Television
What is the Simpsons?
The heart of the system is working. I know because because I looked at data in this in Verint
What is Pulse?
Understanding this value is determined by forecasted staffing requirement compared to actual schedules
What is Service Level?
Drinks beer
Who is Laura?