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What 4 identifiers should we be looking for to determine if a referral is considered 'complete'?
Name, DOB, Address, Phone Number
How do we determine if we are ready to schedule?
Full registration, decision tree items and care everywhere.
What is Gynecology?
What is Obstertics?
Offers services related to the pregnancy and female reproductive health for patients 12+
How many wrap up codes can you select per phone call?
One and done!
What letter template are we using to send when a referral is incomplete?
43410
What should you advise the patient once they have answered the call and confirmed their identity?
“This may take up to 15 minutes, is now a good time?”
What are some gynecological conditions?
UTI, STD, Endometriosis, PCOS, Fibroids, Dysmenorrhea, Amenorrhea, Menorrhagia, Vaginal Yeast Infection
When is the general postpartum period?
birth to 6-8 weeks after birth
What is considered a FCR?
From a customer perspective, the issue(s) are resolved, and follow up communication is not needed from the patient or UCSF.
How do we determine if a patient is established?
They have been seen in the department in the last 3 years
What are the requirements for a full registration?
Complete all unknown or missing registration fields with the patient on the phone. Update care team, run RTE and obtain insurance, copy of insurance card and promote Mychart.
What are all the services offered within GYN?
Dysplasia, Black Wellness Clinic, CPO, PAG
What defines the perinatal period?
The time surrounding before, during and after birth.
If a patient calls in requesting office hours and directions what wrap up code is appropriate to choose?
FCR + General Information
What is the correct way to rename a routine referral in the print2fax?
Routine: [Lastname, First name; MRN; tracking number]
What is the timeframe we can schedule a New Patient who has contracted insurance and has a pending ultrasound appt with UCSF?
T+1 - W+2
What are the different approaches for MIGS?
Laparoscopic surgery , Robotic- assisted surgery and hysteroscopy
4-6 weeks after NPC
Remain silent and put the patient on hold while you get an interpreter.
When will we ever leave a task as ' not started'?
The only time we leave a task as not started is the Home Team verification one OR when we are unable to find any relevant information to the task and patient is unable to provide previous providers information.
What should you ask the patient after you have scheduled their video visit?
Your clinic may text you status updates on the day of your appointment (if your provider is running late, etc.) To maintain your privacy, would you like to receive these notifications or not?
What procedure is done to remove uterine fibroids while preserving the uterus?
Myomectomy
What are the different types of OB visits?
New OB visits
NPC- New Patient Confirmation
Initial OB visit
CPSP new assessment-comprehensive prenatal services program
What is the one wrap up code you do not utilize unless asked to do so?
Continuous Improvement