Tier 1
What are the three classifications of drivers?
Rated
Non-Rated
Excluded
What screen and page would you see if savings account is available?
GIST - Page 4
NAME 2 DIFFERENCES BETWEEN MRCC AND EI
VERBAL AUTH VS. NEEDING FORM, CHARGE DATE, 4TH COLUMN
Time expectation for expressit transfer?
What is 3 business days
What percentage should your adherence be at?
93%
What section does the homeowners deductibles apply to and what are they?
Section 1
•Loss Deductible
• Theft deductible
• Hurricane/Windstorm Deductible
• Earthquake Deductible
What key do you press to write/apply info in mainframe?
F2
DOUBLE JEOPARDY!!!!!!!!!!!!!!!!
WHAT EMAIL SHOULD THE POLICYHOLDER SEND THEIR C0161CW FORM TO?
THEY CAN’T EMAIL THIS FORM!
How to determine the number of charges on a policy with MRCC?
MRCC schedule
DOUBLE JEOPARDY!!!!!!!!!!!!!!
How many Center Stage points do you need to purchase Tile RT-09002-US Sport Smart Trackers 2-pk RIGHT NOW, TODAY!
257 Points
In KY (MetDIRECT) what would make the insured ineligible for comprehensive coverage?
2 or more theft/vandalism claims within 3 years with any amount of payment
What page would you look at to know if a company has an eligibility file?
GIST - Page 02
WHAT PAY PLANS ARE AVAILABLE FOR FOR AN ARIZONA METROPOLITAN CASUALTY INSURANCE COMPANY ANNUAL POLICY?
1, 2, 4, 9, 10
In what cases do we send out a prenote?
1. At setup/renewal
2. If there was a change to the policy of a 1$ or more
3. Change in deduction date
Where is Angie & Taylor going for vacay this year?
Clearwater Beach and staying at Opal Sands Resort.
What page on form C0146NJ will you locate the fax number used to send it out and what Webpage Dialog do we use?
Fax Sheet Page One
CSSG CRG or Endorsement Processing
Name PayPlan codes to update AltDesk for DB?
1, 2, 4, 9, 8, T, & M.
MY RENEWAL POLICY RUNS 4/7/2019 TO 4/7/2020.. MY MRCC DEDUCTION DATE IS THE 5TH… HOW MANY DEDUCTIONS WILL I HAVE THIS TERM?
12
How long does it take for payroll research?
3 business days (Rush)
If a policy is on Flex Pay do you need to do a Retail to Group quote in CA?
Yes! All lines in a Combo or GP must be sent to the RTG team to be quoted.
The following are all examples of what in Wyoming?
• Motorcycles (i.e. mini-bikes, dirt bikes) not registered for road use, unless they are eligible to be written on a recreational vehicle policy
• Any vehicles used for commercial delivery, or emergency purposes
• Homemade, kit-type, "one-of-a-kind", experimental, or structurally altered vehicles
• Vehicles with a value exceeding $150,000
*Motorhomes exceeding $450,000
Ineligible Vehicles
What page do you use to apply group discount in AltDesk?
Page BB
A CUSTOMER WITH AUTO, HOME, AND PELP POLICIES TELLS YOU THE CHECK THEY MAILED IN FOR AUTO ISN’T SHOWING… AS A CSC, WHAT DO YOU DO/WHAT PROCESS DO YOU FOLLOW? **OPTIONAL HINT 4 STEPS**
How many days do you have until you receive a prenote for new business on MRCC
18 to 20 days
FINAL JEOPARDY!!!!!!!!!!!!!!!!!!!!
Jonathan (111236970-0) just started at MetLife (GPC: 010 PP: A). He wants to get on PD.... What do you need to do to get him a quote for a group policy?
We would transfer Johnathan to 800-438-6381 option 2 or 866-733-3720 option 4.