Guest Passes
This guest pass is free as long as the prospect or guest provides the the coupon and only gives them access for a one day.
What is Find Your Day Pass?
MELs must do this after completing a membership or guest pass offering on an SGA account.
What is adding an SGA message?
This is how present a tour to a prospect.
What is personalizing a tour?
These are the 5 Core Values of the YMCA.
Caring, Respect, Responsibility, Honesty, and Faith
This is the number one way to welcome a member
What is greet by name?
This guest pass is ONLY offered to prospective members to try out the YMCA.
What is a FREE One Week Pass?
This part of SGA has useful information, updates, and resources links in order to make an MELs jobs easier.
These are type of questions to ask on a tour.
What is asking Open Ended Questions?
These are the 5 colors MELs can wear for shorts/pants/skirts etc.
What is black, khaki, grey, navy blue, and brown?
This is what an MEL should do when a member comes to them with a concern.
What is Listen First.
This guest passes is $0 when accompanied by a member
What is Out of Town Guest Pass
MELs close out this when taking cash, check, and before they leave for the day.
What is End of Shift?
This is the last step an MEL does after giving a prospect a tour.
What is closing the sale?
This document holds all information on what to do in certain emergencies and who to contact.
What is the EAP(Emergency Action Plan)?
This fund supports our individuals and families that may not be able to afford full prices for our products and services.
What is the Impact Fund?
This $10 guest pass is ONLY offered to people interested in financial assistance membership opportunity.
What is the Two Week Open Doors Guest Pass?
These 2 tickets can be submitted if their is something wrong with SGA, internet, or phones.
What is a SGA and IT Help Ticket?
These are key features the YMCA offers that can help us in closing a sale with a potential prospect
What are 2 free PT sessions, 3 free Regymen classes, 24 hour access, Childcare, and access to Nationwide?
You must check this every day to know any communication updates and correspondence with prospects and members.
What is your YMCA email?
This happens if someone can not afford the approved Open Doors rate and can only be authorized by the supervisor.
What is extenuating circumstance?
These 2 items are the most important thing to capture and ask when completing a Guest Pass.
When checking in members these are the 2 important items to look for.
What is their picture and if they are active?
These are the 3 types of contacts that MELs conduct to prospects.
What is text, call, and emailing prospects?
This is what MELs strives to be when supporting the department by using our YMCA core values.
What is a team player?
This is what a MEL should do when someone scans in and gets denied access
What is offering a guest pass or offering a tour for a free week?