Basics
What is a Change of Ownership?
Inkind transfer Nontaxable event transfer
Considering Gifting process only. Who can you NOT gift to?
What is the Spouse
When client calls in and there SSN is incorrect?
What process would u choose if its clients error
what process would u choose if its vanguard error
client error what is W-9
VG error what is CMS case
When registering a client and there is no "register" button what steps should be taken to avoid paper forms?
Modernized OAA or Depending on how they are transferring funds to us" Process & Inquiry> Under phone channel there is 3 options External Rollover, Open an Account, Transfer of Assets
what is the new crave called
Oceans
After introduction Before discussing account details, this must be completed.
What is caller authentication/verification?
Client want to add an agent to his trust account what permission form should I send the client ?
Limited
What is decedent security ?
Deceased Client, Decedent Security:
Caller's Name / relationship to the deceased
Decedent Full name
Last 4 SS# OR Full/Last 4 Account #
Full Address
Who would help open a Cash Plus account for a trust?
ONB ADV
You submitted crew submit and its not in bpm
client submit Modern on their end and its not in bpm
Where should u look to find the clients confirmation
What is Alfresco
what is the address for regular mail and over night ?
Vanguard
P.O. Box 982901
El Paso TX 79998-2901
over night
Vanguard
5951 Luckett Court, Suite A1
El Paso, TX 79932
hat is the acronym when paper work is missing and what should I click on to update comments to confirm new information
NIGO/ Update Nigo
Question: what are the 6 critical SKILLS
Presence relating questioning listening positioning checking
In order to submit paper form via mail or email to a client who have digital fall out. what's for u should submit when creating paper form request?
what is create a Repair ticket
What is the RSG script ? Non licensed
Have you ever have a conversation with one of our consultants they will be able to talk to you about
ret, inv, saving options available at vanguard would like like for me to set u an appointment or i can connect u to them now? How does that sound
When closing a call what 3 key points should you do as you are ending a call with a client.
What is use the recap, RSG Lead Script (if haven't already), Asked them was there anything else they need assistance with and Survey Script
Who process due to death transfer : Per triage
COO ADV
Agent for incapacitated person is calling in and want to update the beneficiaries. Agents for incapacitated person can do what with current beneficiaries ?
what is
Agents for incapacitated persons are not authorized to:Change, add, or delete beneficiary designations (can only view beneficiary information)
can we do inherited ira toa on modern? If so what are the steps
what is Yes, Process if client don’t have the inherited IRA open you can go to" Process & Inquiry> Under phone channel there is 3 options : Transfer of Assets
what is vanguards mission
what is to take a stand for all investors, to treat them fairly and to give them the best chance for investment success.
Representatives from any department can complete this action to help a client upload documents electronically.
What is an additional documentation link
What department Handles Divorce transfers when court order is NOT involved ?
IRA divorce transfers that are not court-ordered are considered voluntary and handled by Retirement as a distribution.
When client want to change the Trust account from Irrevocable to Revocable to the trust registration
what is no transfer is required. The client should submit a Letter of Instruction (LOI) signed by one trustee providing authorization and instructions for us to complete this information.
When client is transferring from an Inherited IRA or a current deceased person 401k, 457. 403b account and the contra stated they will send the client a check only. How would we complete the transaction
How should the transfer/rollover check be made payable?
The check should be made payable to Vanguard FBO “(Name of Client),” Beneficiary for “Name of Decedent” and include the account number of the receiving account. If the decedent is not listed on the check, we will need to confirm with the transferring institution.
how do quote clients value their account ?
example on balance holdings page "price as of" with date and time if applicable
Vanguard Mutual Funds – “Mr. James, as of the close of business on June 6th the balance in your Dividend Growth Fund is $ 20,995.07.”
Brokerage Assets – “Mr. James, as of 12:12 pm today the balance of your Blackrock Enhanced Equity Div Trust is $45,344.53” OR “Mr. James, the most updated price we have on your Blackrock Enhanced Equity Div Trust holding is $7.091 as of 12:12 pm today”