Education
Staff is to close all patient doors during this educational drill
What is a Fire Drill?
When you let the customer know how long everything will take
What is Duration?
What is De-Escalation?
A similar response to a panic alarm
What is a Security Alert - Security Emergency Response?
When there is a stretcher blocking a fire extinguisher
What is a fire hazard?
The last step in customer service
What is thanking them?
When security walks around the different units to check on things
What is patrolling/being present?
Security provides crowd control and keeping family members out of the room so medical staff can focus on saving the patient
What is a Medical Alert - Adult/Pediatric Cardiac Arrest?
A silent trigger to alert security their presence is needed immediately
What is a panic alarm?
When you let the customer know who you are
What is Introduce Yourself?
Patients, staff members, visitors, vendors, family members
Who Security Keeps Safe
Security provides either an escort to the ED or a Refusal of Care form
What is a Medical Alert - Medical Emergency Response?
A drill conducted to teach all staff what to look out for when dealing with minors' safety
What is a Child Abduction Drill?
What is Explanation?
Customer Service, Education, Emergency Responses
What are the 3 main roles of Security?
Security may provide crowd control, but mostly makes sure the patients' belongings gets secured with us or labeled and tracked down to be returned the patient should it get left behind
What is a Medical Alert - Adult/Pediatric Trauma Alpha/Bravo/Charlie
A drill conducted to teach staff what to do should someone come in the hospital with a weapon
What is an Active Shooter Drill?
The first step in customer service
What is Acknowledge?
When security responds to difficult situations; de-escalate; provide support without being biased
What is support(ing) staff?
Security ensures no one enters an area that has a toxic chemical present; we standby and wait for EVS
What is a Facility Alert - Hazardous Spill?