The YMCA
Expectations
Member Experience
Ratios
Definitions
100

These are the 5 Core Values of the YMCA.

What is Caring, Respect, Responsibility, Honesty, and Faith

100

These are the 5 colors FAM EXP staff can wear for shorts/pants/skirts etc.

What is black, khaki, grey, navy blue, and brown?

100

This is how we greet our families.

What is Greet by name? 

100

This is how the children should be divided in certain areas. 

What is Age Groups? 

100

This word is what you do when you share that you are running late for your shift.

What is communicate? 

200

This document holds all information on what to do in certain emergencies and who to contact.

What is the EAP(Emergency Action Plan)?

200

This is what a Family Experience Leader must be recertified in every 2 years. 

What is CPR, First Aid, AED, and O2 Certified?

200

This is the max amount of hours a child in stay and play can be in.

What is 2 hours? 

200

The ratio 1:4 is for is age group? 

What is 6 weeks -15 months? 

200

The combined action of a group of people, especially when effective and efficient.

What is Teamwork?

300

This is when the YMCA was founded.

What is 1844?

300

You should not be utilizing this device when on the clock and supervising children. 

What is a Cell Phone/Ipad/Tablet? (Electronic device)

300

This is the first question to ask a parent when they drop of their infant in our care.

What is diaper changing preferences? 

300

The ratio 1:5 is for this age group.


What is 16 months - 24 months?

300

Displaying kindness and concern for others.

What is Caring? 

400
This service allows parents to drop their child off and to leave the premise for a max of 3 hours.

What is Parent's Time Out?

400

This is what a Family Experience Leader should do when a member comes to them with a concern.

What is Listen First? 

400

During Parent's Time Out children are allowed these consumables, but not during Drop In Childcare.

What is food and drinks?

400

The ratio 1:10 is for this age group.

What is 2 - 5 years old?

400

Consistently good in quality or performance; able to be trusted.

What is Reliable? 

500

What is our YMCA's vision to create for our communities. (an affinity for a place or situation)

What is creating belonging? 

500

A state of mind that's characterized by optimism and hope.

What is a positive attitude? 

500

These 2 responsibilities are the most important aspects when serving our members and watching their children. 

What is safety and engagement? 

500

This is the ratio for school aged children in I-zone.

What is 1:18?

500

When a staff member is not meeting the expectations of the department a supervisor will have to move forward with this action step. 

What is being held accountable or providing a coaching opportunity? 

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