Pieces of the Puzzle
The first piece; focuses on bridging accountability gaps
What is Clear Expectations?
Has a clearly defined completion points
What is Measurable?
Step 1: providing expectations, specific dates and times, clear ownership and shared understanding
Front-loading Expectations
Should be considered before bandwidth when assigning ownership
What is Competency?
Piece 3; where the buck stops
What is Ownership?
A visual for the behaviors and deadlines required for good performance
What is Specific?
Step Two: the true leader is anyone who reverses negative momentum
You Have the Power
Who accountability starts with
Yourself
Piece two; Specificity, specificity, specificity
What is Specific Date & Time?
Providing a point of reference people can look to for guidance
What is Recorded?
Step 3: Where more constructive feedback comes from
Look in the Mirror not the glass
Soon, ASAP, the end of the day, might, we are all part of
What is Glossary of Failure?
Piece 4; going public
What is Share?
Assuring the team can achieve the task within the stated guidelines
What is Attainable?
Step 4: focus on the quality of your communication
Model What You Wish to Achieve
Upstream or downstream: which way should accountability go?
What is BOTH?