Forms & Reports
When a patient safety incident occurs, name two places where the disclosure to family is documented?
1. Datix incident report
2. Meditech.
Name a major quality care initiative that we have we been involved with here at the Senior’s Clinic?
1. Senior’s Clinic review
2. Falls prevention
Name 3 examples of patient safety incidents?
Name two examples of workplace violence?
1. Patients hitting, biting, or scratching staff
2. Bullying
3. Verbal or physical harassment from families, patients, and staff.
Who is responsible for disclosure when a patient safety incident occurs?
The person who witnesses the incident.
Where do you report a workplace injury?
Right column of Oslernet, under employee Incident Wellness Reporting
Name 3 mandatory LMS training topics?
1. PPID
2. Confidentiality
3. Codes
Name 3 ways you receive patient safety information?
Give an example of training that we receive in workplace violence?
1. Yearly LMS training.
2. 1:1 with management if needed re: filing out incident reports
How often should medication reconciliations be completed at the Senior’s Clinic?
Once per year per patient, and when the patient is new to the clinic.
How often are patient safety reports presented to the health services and quality committee board?
Quarterly
Name 2 opportunities for patient safety education that have been offered over the past year?
Falls prevention
GPA training
Butterfly model training
Hand hygiene
Emergency preparedness.
Name 3 ways you personally practice patient safety on your unit?
What are two things the organization does to provide you with support?
Orientation and onboarding shifts
Employee Engagement Survey
Addressing workforce concerns and grievances
Osler Strong Day
Respite room and compassion carts
Name at least one way that you manage the waste storage in your area?
a. Paper is recycled or shredded
b. Biohazard and sharps bins
c. Macerator for bio fluids
Where can you access the patient safety incident trends?
1. Huddle boards
2. Manager can pull up Datix dashboard and present
Name two other corporate or unit quality improvement initiatives that you can take part in?
Fire wardens
Safety officers
Health and Safety committee members
Clinical action team for Butterfly
Name 2 ways you identify risk in your unit?
1. Wet floor signs for slip hazards.
2. Yellow/red dot stickers on patient wristbands.
4. Falls risk signs on patient room doors.
5. Allied health mobility information.
What happens when you have an injury at work?
1. Fill out employee incident report.
2. Notify your manager and team lead.
3. Manager follows up (If Occ Health knows, are you okay, duties).
4. Manager will speak with occ. health if modified duties required.
After a patient safety incident, when does disclosure to the Pt and family occur? (Hint: two steps)
What policies do we have as an organization in regards to communications?
Name 2 ways that we involve patients and families in our quality improvement initiatives.
1. A PFAC member sits on our quality counsel.
2. Completion of the RGP Survey.
3. Manager audits and asks patient/family about the care they received.
4. Families were interviewed for feedback on the Butterfly Model.
Identify at least 2 steps that you should you take to raise a patient safety concern.
1. Acknowledge and listen to the concern, solve if you can.
2. Bring it up to your manager.
3. Complete Datix reports accurately.
3. Bring it up in huddles, bullet rounds, and executive rounds.
Name 2 measures that your organization takes to help prevent workplace violence?
1. Manager and Occ Health investigates all reports.
2. Support training for the Butterfly model and responsive behaviours.
3. Team building as a preventative measure.
4. Team huddles to review issues and strategize.
Please take me through what happens on your unit when a patient has a fall? (at least 3 steps).
1. Assess the patient (provide or obtain care as needed).
2. Report to the MRP.
3. Fill out an incident report.
4. Notify the family.
5. Manager reviews incident and debriefs in huddle.
6. If needed, a Quality Care Review is initiated.
7. Family is notified about the outcome of the care review.