Chameleon
After clicking “window” what button do you click to get into the home page of Chameleon?
SHIPMENTS
What Phone system do we use at ELITE?
3CX
Name Off Elites Core Values.
Always Forward, Be Legendary, Challenge Accepted, & Distinctly ELITE
Who is responsible for tracking our shipments once they’re in motion?
TRACKING
On the right side of the home page, what is the bucket of status called that we monitor and work out of ?
ALERT BUCKET
True or False, the 4 cities that ELITE offices are located in are Charlotte, Philadelphia, Chicago, and Phoenix.
FALSE
True or False, the Carrier Success team is responsible for successfully getting new carriers signed up with us and getting the first load on the books.
FALSE
What Core value embodies Innovation and Perseverance?
ALLWAYS FORWARD
Who is responsible for building relationships with truck drivers and books trucks to get our shipments covered?
What is the term that we use to identify the path from Shipper to receiver ?
THE LANE
An automated call to action for us to make a check call.
ALERT
When someone calls into Elite, how long will they sit in the queue on hold with until they get moved to the overflow queue?
15 Min
What Core value embodies Hard Work and Success?
BE LEGENDARY
Who is responsible for handling the day-to-day service of our customers by scheduling and communicating any accessorial and other issues that may arise during the life of the load?
CUSTOMER SUPPORT
Where in the Multipay window do you add the accessonial pay for the carrier?
PAY & EXTRA
What are the 4 Carrier Sales Regions?
NORTHEAST, SOUTHEAST, UPPERMIDWEST, & WEST
If You need an email template, where would you find them on the SharePoint?
OPERATIONS GUIDE
What Core value embodies Problem Solving and Team Collaboration?
CHALLENGE ACCEPTED
Who's sole responsibility is it to find new customers and win the first load from them?
BUSINESS DEVELOPMENT MANAGER (BDM)
From the SHIPMENT window, what sub-window do you double click into to add an accessonial for the Customer to pay?
ACCESSORIAL DESCRIPTION
Name off the 5 Customer Verticals.
CPG, ALCOHOL, RETAIL, MANUFACTURING GOODS, & BEVERAGES
What are the two Teams that fall under the operations umbrella at ELITE?
TRACKING & BILLING
What Core value embodies Elite's Character?
DISTINCTLEY ELITE
Who is responsible for cultivating a relationship with our customers and handling the big-picture items during the year?
CLIENT SOLUTIONS MANAGER (CSM)