The Family
How old is Mr. Ruby
76
What year did Nashville open?
2016
What does VIG stand for?
Very Important Guest
What should you do with defective equipment?
Report it
If a guest is going to the restroom they should be _________
escorted
What are Britney, Brandon & Dillon's titles?
CEO, Executive VP, Executive VP
What was our first Steakhouse?
Precinct
The only thing that is really important is making our guests feel ________________
really important
What should never be near food?
Chemicals
Everyone on our staff is a cast in what?
Our show
What does the Jeff Ruby Foundation focus on?
Helping youth in need
How many years have we been open as a company?
43
How does our biggest VIG, Mr. Ruby like his water and diet soda?
In a steel shaker with extra ice, straw and 2 lemons on the rim. (seedless is a high touch!)
What style of shoe should you be in?
Non-slip
What is Gang Service?
Serving a table of guests with a group of employees
What College did Mr. Ruby go to?
Cornell
How many current locations do we have?
8
Where do we step for our guests?
Aside
A spill or broken glass should never be ________
unattended
Food must be brought to the table how many minutes after it is ready?
1 minute
How many grandkids are there?
9, soon to be 10!!
What position did our COO start as?
SA
Miss us
What is one thing that should never be done in a restaurant?
Running
What are the 5 "R"s of guest complaints?
Recognize, Reassure, React, Remedy, Return