Positive or Negative Professionalism?
Showing up to work in a clean uniform that follows the company dress code
What is positive professionalism?
The ability for hospitality workers to add their own personality to guest interactions
What is 21st century professionalism?
Mark's Favorite Football Team
What are the New York Jets?
Telling your manager that they are not helpful and should just quit
What is negative professionalism?
Scripted and cookie cutter guest interactions
What is 20th century professionalism?
What is 9?
Helping your coworker run food to a table even though they asked you not to
What is negative professionalism?
The need to provide exceptional guest service on all levels
What is both 20th and 21st century professionalism?
The 3 portions of the HTM Kaleidoscope Model
What are people savvy, business savvy, and self savvy?