Problem Solving at Work (CFA)
The customer tells you the bathroom is out of toilet paper. What is the appropriate response?
A. Tell the customer they should have used the paper towels
B. Tell the customer that’s not your problem
C. Thank the customer for telling you and tell them we will take care of it.
C. Thank the customer for telling you and tell them we will take care of it.
Your friend drops all of their books in the middle of the hallway. What is the appropriate response?
A. Laugh
B. Just walk away
C. Ask if they need help
C. Ask if they need help
You come into class and someone is sitting in the seat you always sit at. What is the appropriate response?
A. Just go find another seat
B. Go tell the person they stole your seat and ask them to get up
C. Tell the teacher
A. Just go find another seat
Hector was mad at his friend and blocked him from all social media accounts. Did Hector choose the best solution? If not, what could he do instead?
No, he could have just taken some time away from his friend to cool off or told his friend how he felt
You pass a lady with a very large belly in the store. Select the best response
A. Ask her if she’s pregnant
B. Move to the side of the aisle and tell her you're making a lot of room for her
C. Just walk past her without acknowledging her belly
C. Just walk past her without acknowledging her belly
The customer tells you their order is wrong. What is the appropriate response?
A. Tell the customer you did not make their order
B. Tell the customer you did not take their order
C. Apologize to the customer and tell your boss
C. Apologize to the customer and tell your boss
Your friend is upset about their bad grade in the class. What would you say to make them feel better?
A. Tell them they should’ve studied more
B. Tell them it's okay and they will do better next time
C. Tell them to cheat next time
B. Tell them it's okay and they will do better next time
When you walk into school, you realize that you have homework due after lunch. How should you handle this?
A. Try and complete it at lunch
B. Just give up
B. Tell the teacher you forgot
A. Try and complete it at lunch
Mariah made friendship bracelets and gave them to Steve and Reagan. Heather's feelings were hurt, so she decided to invite Steve and Reagan over to her house and leave Mariah on purpose. Did Heather pick the best solution for this problem? If not, what should she have done instead?
No, tell her how you felt, ask if you can also have a bracelet, and invite everyone over.
Someone is on the computer and you want to use it. What can you do?
A. Tell them to get off
B. Wait your turn
C. Try to bother them so they leave
B. Wait your turn
Your boss is mad that you were 10 minutes late. He tells you, “Don’t let it happen again”. How do you reply?
A. Just say okay
B. Apologize for being late and thank your boss for giving you another chance.
C. Tell them why you were late and say that isn’t your fault.
B. Apologize for your lateness and thank your boss for giving you another chance.
You are with a group of friends and they are playing the music way too loud for you. How should you handle this?
A. Yell at them to turn it off
B. Ask them politely if they mind turning the music down because it hurts your ears.
C. Leave without saying anything
B. Ask them nicely if they mind turning the music down because it hurts your ears.
You are hungry in class. You are allowed to eat in class. What do you do?
A. Quietly get your snack out, keep it to yourself, and eat it
B. Announce to the class that you have snacks if anyone wants some
C. Interrupt class and ask the teacher if you can eat.
A. Quietly get your snack out, keep it to yourself, and eat it
Clay got a bad grade on his last science test so he made sure to stay after to get extra help. He saw the test’s answer sheet on his teacher’s desk and took a picture of the answers so he’ll do better next time. Was this the best solution?
No this is cheating. He should just continue to get tutored because he could get in a lot of trouble for cheating.
Your boss tells you to take something back to the storage room. You do not know where the storage room is. What should you do?
A. Say, "I can't because I don't know where it is"
B. Say, "no one ever showed me the storage room"
C. Say, "Do you mind showing me the storage room? I have not seen it yet".
C. Say, "Do you mind showing me the storage room? I have not seen it yet".