Enablement
When a new user is asking general how-to get-started in ClickUp questions
Enablement::Beginner Resources
When a user can't login to ClickUp because they lost their phone for 2FA
Login::2FA::New Device
When a user asks how to archive their tasks
Data::Archiving
When someone asks for our SOC2 report
Security::Soc2
If someone starts a chat but left no information with Ada and went unresponsive
Services::Support::No Info Chat
When someone is unable to login to ClickUp University
Enablement::ClickUp University
When a user is not receiving their Password Reset email
Login::Password::Reset
When a user is asking about backing up their Workspace data
Data::Recovery
When user's want to control how long a user in their Workspace can stay logged in.
Security::Session Mgmt
Someone asking about having ClickUp in German
Misc::Localization
When a user says they have feedback on our Integrations landing page (https://clickup.com/integrations)
Enablement::Landing Page
When an Admin lets us know that their colleagues are not receiving the invite email
Login::Invite
When a user says they want us to delete their Account and all information we have on them
Data::DMD
When someone sends us a Public URL to a Form view flagging that they are asking for CC numbers or passwords
Security::Phishing
If someone is asking how to merge Workspaces across two accounts
Services::Support::Multiple Workspaces
When a user is reaching out about how to sign up for a live webinar
Enablement::Webinars
When a guest writes in saying they clicked Accept Invite but can't create an account
Login::Signup
Normally when users are following up with questions around moving their data to being located in EU.
Data::Sharding::EU Hosting
Tickets for users reporting a "403 forbidden" error when trying to access ClickUp. 403 areas are likely intentionally restricted access, banned users.
Security::403Forbidden
If someone asks to be a beta tester for a new feature before it is released
Misc::Beta Testing
When a user says they have feedback about how our Public Articles are setup
Enablement::Help Center
When a user is having issues setting up their TOTP for the first time
Login::2fa::Registration Authenticator
When an EU user is asking about our privacy and data compliance
Data::GDPR
When a member asks us to transfer Workspace ownership to them
Security::Transfer::Workspace
Tickets reporting a potential security issue, vulnerability or concern relating to the ClickUp product (normally related to bugs, different from phishing attempts)
Security::Vulnerability