Industry Essentials
The unique 13-digit number for electricity properties.
an MPAN (Meter Point Administration Number)
This plan type fixes unit rates and standing charges for the length of the contract
A fixed tariff
The amount of security information pieces an advisor must confirm if automated DPA fails
three
The specific part of the Direct Debit set up between OVO and the customer’s bank
The Agreement
Electric heaters that use overnight rates to heat bricks for daytime release
Storage Heaters
The national database used to find electricity supply information and current suppliers
ECOES
The specific rolling contract plan for customers who want to pay by Direct Debit without fixing rates
Simpler DD
The maximum percentage of annual revenue OVO could face as a fine for a GDPR breach
4%
What is the total number of failed payment attempts the system will perform before automatically cancelling a DD
10
A boiler that provides both heat and hot water through one unit without a separate storage tank
Combi boiler
The organization responsible for the Service Head and network power surges
The DNO
The monthly rolling contract cost for the 100% renewable electricity upgrade
£8
The specific status a contact must have to make financial decisions or request refunds
Financially liable
The amount of days before a payment date that a Direct Debit amendment must be made
7 Days
The bundle tarrif for homeowners that offers a £50 annual discount on the gas standing charge, and only available online
1 year fix and boiler cover
The number of digits recorded for a metric gas meter reading
five
The specific unit rate charged for EV charging using a compatible smart charger
7p per kWh
A formal request by a customer for all their personal data, which must be completed within 30 days
A SAR Request
What do we need to calculate the customers direct debit on the FCO
Predicted cost, account balance and number of months remaining
The brand of smart thermostat included in the 2-Year Fixed bundle to enhance heating control
Tado
The meter type used for properties that require more power, such as mansions or businesses
a Three Phase meter
Name the plan requiring customers to arrange a smart meter installation shortly after sign-up
1 year fixed GO SMART
Whats the right called that customers have to request to remove info/inappropriate info like prison records or bank details from account memos or to remove info all together from OVO
Right of erasure
What does the FCO stand for
Contractual agreements with generators (PPAs) or certificates (REGOs) used to back renewable energy. What do PPA stand for
Power purchase agreement