Customer Service
You have a customer that comes in complaining to you that the grapes they bought are molded and smelly. What would you do?
-Report it to the manager/ get the manager
-Replace the grapes
Allison works at a local fast-food restaurant. Allison often asks the manager if there is additional work to be completed and is willing to assist her coworkers. Does Allison have a good attitude toward her job? Why or why not?
Yes. She is helpful and willing to work.
You are 3 minutes late for your shift. Your boss comes running in and screams at you in front of the customers that you are late and now you owe him 100 push ups. What do you do?
-Ask to speak to the boss in private
-Explain why you were late, but apologize and explain that you will not be late again.
-If the employer is continuously abusive or unprofessional, you are able to report them... or quit and get a new job.
Sarah is working as a counselor at the park’s day camp program. Sarah stays up late on Sunday night and is late arriving towork Monday morning. What are the possible consequences of Sarah’s tardiness? Is this appropriate behavior? Why or why not?
Not appropriate. She might be tired, grumpy, and might even be late to work.
You are working at the customer service desk at the local technology store. A customer angrily approaches the desk and says that the computer she purchased has crashed after only two weeks. How should you handle the situation?
-Get the manager
OR (if the manager is not available)
-file a report / write it down
-Get the customers phone number
-Tell the customer you will report it and the manager will call then as soon as possible
Steve is restocking canned goods when his coworker tells him that they are doing the wrong order. Steve becomes defensive and says, “I know how to do my job and do not need your help!”
Was this appropriate behavior? How could Steve have handled this situation in another manner?
No, this is not appropriate. Steve could have double checked the order, then thanked his coworker for helping him.
Your employer keeps flirting with you and trying to text you selfies. You feel uncomfortable. What do you do?
-Tell the employer that you do not feel like that towards them, and ask them to please stop.
-Report the situation to another boss if there is one
-If it does not stop, and you do not feel safe or comfortable, quit and report the employer (to the police or the big big boss)
Sarah works in the ice cream parlor and was instructed by the supervisor to wear goggles and gloves when cleaning the ice cream machine. Sarah thinks the safety equipment is bothersome and decides not to wear it. What are the possible consequences of this behavior? Does Sarah have the right to refuse to wear the equipment?
She could get written up or in trouble. If she continues to refuse, she might even be fired. Sarah has to follow the rules laid out in her contract.
There is a customer that often comes in and he frequently calls you names, makes fun of you, and pushes down the drinks in the aisle to make sure you have to clean up a big mess. What do you do?
-document the incidents
-Report it to the boss
-Have a conversation with the customer
-Pull camera footage if needed for proof
Jane heard the boss getting on to a fellow employee. Jane tells her coworkers all about it over lunch, and sent a picture of it in the group chat. Is this appropriate workplace behavior? Why or why not?
No. This is not appropriate, it is spreading gossip and rumors. It is not Janes' business.
Your boss is constantly making fun of you and calling you names. What do you do?
-Document the incidents
-Tell another person in charge
-Make a report
-Quit
Justin has a job at the local pool for the summer. On Tuesday morning, Justin is invited to the amusement park by a group of his friends, but he is scheduled to work. How should Justin handle the situation?
He needs to go to work and reschedule with his friends.