Calls
What do you do when a parent picks up a student
Log their ID# on BN & our Shift report
Do you need to put therapist approval letters into the inventory sheet?
NO
Where does Protien Powder go?
Goes Home... Its unauthorized- NO Exceptions
Who will you go to for Time Punches
Keshia- Email her punches either Sunday or monday before payday
A detective calls about a student, who do you transfer them to?
Where do ALL elevate letters go?
to the Therapist
item comes in- When in doubt who do you ask?
Haley & Keano FIRST
then Chester Approval
Where is Accounting located now?
Above the laundry room, by the staff lounge
If someone random calls for a student, what do you do?
Ask for a Student ID
What to do when an Instacart order comes?
2. Deny perishables
3. Call Parents
How will your team know that a UED item has been taken?
Changing the Designation column
("awaiting chester approval" or "On therapist shelf" is not a designation)
Elevate Clinical Director
... Spark is still looking for one.
If a past student calls, where can you refer them to?
Their past therapist
(if they ask to be sent to their home or insist, get approval from the SML or PM)
How do you label staff mail?
Stamp... in the drawer
Which Belts are approved???
https://docs.google.com/document/d/131FrF36kOihXzxgd7GcUEj0R7bMFToeJgYE4T325i4k/edit
C.
Name our Program Managers...
Sundance & Everest: Solo
Cascade & Brighton: Dalton
Summit & Snowbird: Janelle
Timpanogos & Rainier: Kaleb
Wasatch, Titan & Lite: Sam
Yosemite & Aurora: Becky
Homestead: Stu
If someone calls about a lawsuit what should you do?
Do nothing... You are not obligated/permitted to talk to them.
When can Sundance and Cascade get doordash?
Sundance- Friday
Cascade- Thursday
1. Ceramic item
2. Camera
3. Phone
4. Snowboard
5. Craft items
1. Unauthorized
2. Therapist Holding
3. Therapist/ SML approval
4. SLM
5. Safety Closet
Name our Shift Lead Managers...
Everest: Neomi
Sundance: Kassidy
Brighton: Roberto
Cascade: Kellen
Summit: Bailee
Snowbird: Lizzie
Timpanogos: Michael
Rainier: Bri
Wasatch, Titan & Lite: Sam
Yosemite & Aurora: Becky