General Agoda
When was the 2024 Agodafest held?
8 Mar 2024
How many locations in Flights team (in house)?
Provide list of them
4BKK, KUL, SEL, YOK
How many case scenarios of "Super urgent" case? Provide list of them
2
1. Void
2. Customer is at airport
How much of 10 years TH passport issuance fee?
1500 THB
How many offices of Agoda in Bangkok
2 - CEN, CTW
How many languages do Flights team support as of now. And what of each languages
8 languages
Thai, Vietnam, Cantonese, Mandarin, Korean, Japanese, Indonesian, English
What are scenarios we can waive Agoda margin?
1. Involuntary
2. Law requirement
What is airport code of Hua Hin Airport
HHQ
How will Agoda participate with 2024 Pride Month, as an official partner with the Bangkok Pride 2024 ?
1. A percentage of bookings made through a special link will support Bangkok Pride.
2. award a honeymoon voucher of up to 350,000 THB to one of the first LGBTQIA+ couples to legally marry in Thailand
In what year was the Flights team born?
2019
USD 250
What flights number and city pair of Singapore airline that hit by severe turbulence last week?
SQ321 LON-SIN
What is "untracked" mean?, What's "untrack" target
The time you are not logged in Athena, during the shift. Target <0.5%
Who is Associate Director, Customer Service Delivery of Flights and New Funnels Team
Anna Yee
What is Activities internal number
78998010
Which airline that does not allow free cabin baggage?
HK express
A receipt is required for the reimbursements. What is the reimbursement criteria?
1. Employee or eligible dependent full name (applicable to non-taxable categories)
2. Receipt date and amount
3. Service provider stamp or letter head
4. Service description
How many TMs do we have
16
NA - Nell, Clair, Minhye, Yuki, Penny
SEA - Yui, Mark, Nova, Mild
EN - Melvin, Tiey, Temmie, Shady
TC - Gil
Activities - Syu, Dan
Which Genesys skillset FO agent can use to transfer email to advance GDS agent
Agent should escalation via FSM Wizard form
About MH370 disappeared
1. What is the aircraft type of MH370 that disappear?
2. Routing
1. Boeing 777
2. Kuala Lumpur to Beijing