Chase or False
"General Knowledge"
"General Knowledge"
Which Overdraft Service(s) are optional?
What is Chase Debit Card Coverage & Overdraft Protection
What are the two ways to submit a fee refund?
What is: Customer Assist & Banker Support
Who can utilize the Medallion Stamp?
Branch Manager: Drew
Which convenience would you recommend to a client who had identity fraud in the past?
Credit Journey
What two documents are required when doing a legal name change?
1. Signature Card
2. W8/W9
What are the 3 KPI's for Osat?
What is:
1. Greeted
2. Thanked
3. Name
You receive an email saying "Hey, I wanted to bring to your attention that I had to wait 8 minutes to be greeted and helped by your colleagues on Saturday. I love you as a banker but I was dissatisfied with the others." Is this a complaint or feedback?
Complaint: While she may like 1 banker, we have to protect the firm and the team.
What is the name of the department that manages accounts with legal holds?
What is COAL (Court Orders and Levies)
You help an elderly client wire $20K to her nephew however, she has seemed nervous and hesitant on the transaction. At the end of the transaction, which department can you escalate the wire transfer to?
What is the Electronic Money Movement department
Where can you find out if a business is still active or not?
Business Validation Website
Who is 12th & Cecil's Private Client Advisor?
Who is R.H.
How can you prevent the CMR: Quarterly Surprise Audit Pattern?
What is audit trackers (Jun's binder & behind teller line)
We closed the account of a business client. He comes in with the Chase cashier's check of $7,000 from said account and requests to cash it.
No, the check must be $5,000 or less.
Chase Article:
What three ways can you authenticate a customer's primary ID?
1. I.D. Checking Guide
2. Fraud Fighter/UV Light
3. Foreign ID Guide
Which credit card is targeted to clients looking for a low intro APR?
What is Chase Slate
What two documents are required for international wire transfers?
What is Proof of Payment & Wire Transfer Disclosures
If you receive a call from a Chase employee, what should you do before communicating any information?
Connect Us Code
A Private Client Advisor comes in to have a meeting with one of our clients. Before the meeting begins, what disclosure/sign should be displayed?
JPMorgan Wealth Management Service Provider Disclosure & Fixture
A customer requests to withdraw funds from her dad's account who passed away last week. She also states she was his court-appointed guardian. What two documents must she provide in order for us to proceed?
1. Death Certificate
2. Court Order appointing the guardian