Team Leader
How do you spell each Team Leaders' name?
KAILEY
YUJIN
What is fur colour of Karen's cat, BUTTER?
BLACK
CLV resident came to front desk regarding laundry machine malfunctioning, what should you do?
contact watcard office.
DO NOT UNPLUG THE MACHINE
What is monday's daily task?
(Organizing) Receipt
What is the most common colour in world flags?
RED
Give 3 reasons to email the TL account.
Daily tasks
POS tracking for time
Team points
There's an issue with the Teams app on the computer, what should you do and who should you contact?
Email IST and CC Erik and make a note in the Tech section of the logs
You get an envelope addressed to CLV Finance. What should you do?
Place it in the safe using the safe slot (outside the desk) as it is likely a cheque and you can also send an email to Malorie although the safe is checked daily.
Before RTSing a package/envelope, what resources do you need to check?
Mercury people list, confluence, Sharepoint logs/follow-ups, RLC/spouse matrix, Whitepages, CLV family list, google
What continent has the most number of countries?
Africa (at 54!)
It's 2pm on August 1st. You have a shift at 4-8pm and you're not feeling well. What's the process you need to follow?
Call team leader on call
Start looking for spares, call everyone on the list
You are doing the Wednesday daily tasks and notice we are getting low on paper clips. Who do you email for the daily tasks AND regarding the low supplies?
Email the TL account and CC Corissia (for UWP because of RTS) for the daily tasks and email Emma regarding the low paper clips and note how urgent it is (ie. how few we have left).
It is 8PM and RA on-call is not answering your call. What do you need to do?
2. Try re-dialing RA on-call
3. Contact coordinator on-call if no one above is answering
A student comes to sign out ping-pong. What's the process?
Check physical watcard to see whether their face match with their watcard
Check people list to make sure they are a resident
Sign out the equipment on the excel sign-out tracker
Place their Watcard in the holder for ping-pong
What's the smallest country in the world?
Vatican City
It's an overnight shift and the POS signed you out at 3am. You try to sign back in but you need to use the generic account. What should you do?
Send an email to the TL account about the receipt time
Send an email to Watcard and CC Erik about the POS access
What is the process for a lockout?
Retrieve the loaner keys and note the student's name, ID #, date, time, key codes and your name in the logs and send an email to housDSMT@uwaterloo.ca
It's 1pm on a Tuesday, and a student tells you their key broke in the lock, who do you contact to get it out?
It's 6pm on a Tuesday, and a student tells you their key broke in the lock, who do you contact to get it out?
During business hours (1pm) call the RFC
After hours (6pm) contact the RA on-call
What are the nightly tasks?
Key summary
Check credit/debit cards at the desk for over 24 hours
Check Watcards at the desk for over 24 hours
Equipment sign-outs/overdue
At CLV count the number of parking tokens
Package inventory
You are doing the overnight at UWP and it's 8:05am and the other FDA still hasn't arrived. What should you do?
Try calling the other FDA to see if they are running late/on their way.
Call the TL on-call about coverage if you need to leave/if the other FDA is not answering the call. Email the TL account for POS updates for time.
It's 4am and someone comes to the desk saying their friend fell and hurt their leg and can't move, and they think it's broken. They are in a lot of pain and are really worried. What should you do? Who should you NOT call?
Record the students information -name and student number (the friend reporting and the individual who is injured) for reporting to RLC and coordinator on-call
Ask if they called EMS (911), if not you can call (dialing 911 from the desk will immediately alert Special Constable Services as well)
Call duty don for assisting with first aid in the meantime.
Call RLC on-call
Call coordinator on call
Log the information and send an email follow-up to Karen and CC the coordinator on call
DO NOT call the TL on call to report emergencies UNLESS it is regarding a procedural question
The duty don comes to the desk to report that there's a fire alarm going off in WIS and that there's smoke. What do you do and who do you contact? (5 things)
Log all the information (duty don reporting, time and location).
Call the RA on-call, RLC on-call and coordinator on-call and email a summary of everything to Karen and CC the coordinator on call.
You just started your shift, prioritize this list for tasks to do:
- Nightly/Daily tasks
- Update whiteboard
- Phone call
- Sign-in POS
- Log into Mercury/Sharepoint/etc.
- Student at the desk
-Process packages
1. Sign-in POS
2. Log into Mercury/Sharepoint/etc.
3. Phone call
4. Student at the desk
5. Update whiteboard
6. Nightly/Daily tasks
7. Process packages
What's the largest country in the world with no rivers?
Saudi Arabia