Basics/General Policies
Red Rule
Need to verify 3 identifiers to make sure we have the correct patient.
Check patient's weight during the rooming process
Physicians may base the medication dosage on the weight. Weight also needs to be added to all AWVs in order to bill to Medicare.
Verify insurance with patient every time
To ensure that we have the correct insurance information on file before we see the patient
Label PA/FMLA/LABS/MAMMO/ETC in OnBase
CCCs can go in and work these documents when they are ready.
To prevent spills, to maintain a healthy and safe environment.
Safe patient "handling", not safe patient "lifting"
Clinical staff should not lift patients because we want to keep caregivers and patients as safe as possible.
Scrub appointments made by a patient on MyChart
The 3rd year residents will be graduating so they should not be taking any new patients to ensure they receive the longest possible contuinity of care.
Licensed medical interpreters instead of family members
To ensure accuracy of interpretation between physician and patient
Spread the skin during intramuscular shot
Check our status on Genesys if have not received a call after 5 minutes
Send general refill requests to Central Refill and all controlled substance requests to PCP
Central Refill does not fill controlled substances. Unable to prescribed controlled substance in another MD's name. Lyrica is a medication that is often sent to Central Refill but it should be sent to PCP as it considered a controlled substance.
Utilize the badge swipe or the clock in/out button on Kronos
To ensure accuracy of your timecard
Do not leave a dizzy patient unattended in an exam room
Because you don't want them to fall while they are alone
Read the response history on RTE
To verify that we have the correct plan entered into Epic, to review PCP/Medical Home listed, and to verify copay if needed.
Place Non-Providence Home Health Plan of Care/Cetifications documents in specific accordion folder
Non-Providence Home Health Plan of Care/Certifications are sent to the Coding Team, placing these in the accordion folder allows the PSSs to email these documents to that team on a monthly basis
In active shooter situation, the preferred first action is to RUN
Because you want to live and be available to help others
Ventrogluteal injections instead of dorsogluteal injections
The risk of sciatic nerve injury when using the dorsogluteal injection site for patients has been well established. Furthermore, adipose tissue distribution of patients varies greatly in the dorsogluteal area, contributing to the risk a medication may not enter the muscle.
Verify PCP/Medical Home at time of schedule
Some insurance will not cover visits if the PCP is listed incorrectly. This could end up in having PMG write off their visit.
For wellness visits, patients should ALWAYS schedule with PCP