Politically Correct Law
What is better? C-tree or SQL?
SQL
Where do you check for O360 incidents?
O365 Admin Homepage.
Or reddit
This ISP implements static WAN IPs using a DHCP lease
Telus
This SLA timer is triggered when we put a ticket to In Progress
First Response
Worldox isn't prompting to save emails. Whats the most common cause?
User has launched Outlook before Worldox. Worldox needs to load first in order to hook into Outlook for integration
Experimental books. Sounds fun. What are they used for?
Its a test set of books that ship with PCL and can be used for just testing on a Sample set of data
This admin console you'd use to check for spam / quarantine
Security
Local admin page and Meraki dashboard appliance status screen.
Our recommended first response time. Hint: its in minutes
30 minutes
Email redundancy checker. What does it do?
Checks if an email has already been saved to Worldox and warns the user.
You've recreated the user's Outlook OST file. What should you do if they have the PCL Outlook add-in?
Disable the add-in till it is done updating the OST file and enable it again afterwards
This PS command returns all the mailboxes in Online Exchange
Get-Mailbox
What is MTU?
Maximum Transmission Unit
LOB app is running slowly for several users. What priority should this ticket be set to?
Medium
WDADMIN what are a few things you can set here?
WD permissions, maintenance windows and user accounts
PC Law Dashboard vs Quick Start. Which one do we only use and why?
Quick Start because Dashboard runs intensive queries that can cause SEH errors or hang PCL.
What license type is usually used for copiers as it only has basic Exchange Online functionality
Exchange Online P1
What is a native VLAN?
The VLAN that untagged traffic ends up on for that port.
WDIndexer, what does it do?
Catalogs metadata for all files stored in WD and indexes them for searchability. Sets NTFS permissions on them based on permissions in WD
Uh oh. MattInf corrupted on a C-tree DB, what tool do we run this tool to fix
VDI
Name two places you must define a spam / quarantine notification email?
Security > Quarantine policies
Uh oh. Client calls in and says the internet is down at their office. What are the first things you should do?
Gather details from customer, confirm its down via monitoring or ping, post in Teams channel
How do you convert a regular ticket to a Project Issue Ticket?
Click on More > Project Ticket Options
Select the project, phase and check on Project Issue
Worldox save prompt is coming up, how do we bypass it and save elsewhere?
Right click on window bar at the top and click "Save Outside Worldox"