Resources
Used to look up medications
What is MEPRO?
Used to lower the cost of a patient's copay amount
What is a copay card?
Copay card listed in the SMF/PIP tab
What is rank 8?
Per pharmacy rules and regulations...
We cannot accept any returns or make any exchanges
Used to check site times on all same day shipping orders
What is the cut off tracker?
Wait, Wait, I Know This!
What is WWIKT?
Used to EXPAND a field
What is CTRL + E?
1 year
What is the length of a HIPAA task?
Thank you for calling...
Optum Specialty Pharmacy, My name is ___, how can I assist you?
Used for work instructions
What is Knowledge Now?
Used to determine what state could ship from which site
What is the pharmacy license grid?
CTRL + ALT + K
What is MEPRO?
Where can I go to add insurance for a patient?
What is the SMF/PIP tab?
The ___ tab in IRIS is where we can view alerts
What is the dashboard tab?
Patient said their insurance is active, I can check through
What is Pharmacy Portal?
CTRL + ALT + S
What is the ship and bill tool?
Used to enroll a patient into copay card and pre screen for PAD
What is Tailormed?
Full name, DOB, phone #
What are three pieces of information needed to authenticate an account?
I can go through the ___ tab to update the patient's allergies
What is the SP Info tab?
Check stock of medication
What is DOMS?
Used to track patient's medication shipment
What is Parcel Shield?
Patients medication was delivered today and they want to know if its safe to take since the ice packs were melted, PCC connects patient too.....
Who is Resolutions Resend?
Patient wants a signature but doesn't have a carrier preference
What is "ALL SERVICES- SIGNATURE REQUIRED"?
Person/Dialer & Consent preferences
We shipped medication to the wrong address. Before transferring, we need to create a...
What is a QRE?