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Is my advanced Child Tax Credit payments subject to garnishment?
CTC QG4
If the IRS used my 2019 tax return and determined that I am not eligible for a third payment, and I later file my 2020 tax return that changes my eligibility, will the IRS issue a payment based on the 2020 tax return?
EIP3 E3
I'm a federal benefits recipient who didn’t receive an Economic Impact Payment and who is not required to file a 2020 tax return. How do I claim the credit?
RRC D10
VALID OR INVALID- CALLER IS DEMANDING A TRANSFER?
INVALID
If your caller demands a transfer at the start of the call, use your outstanding customer service skills to attempt to de-escalate and resolve the caller’s issue.
What are advanced child tax credit payments?
CTC QA1
What can I do if I think the amount of my advanced Child tax credit is incorrect for a month?
CTC QG1
How much will I receive in advanced child tax credit payments?
CTC QD2
Where do you find more information about CP10, CP11, CP12, CP13, CP16, CP23,CP24 OR CP25?
RRC G5
VALID OR INVALID- Caller for ANY reason states that they previously spoke to the IRS or were contacted by the IRS regarding their EIP
VALID
Transfer the caller to an IRS assistor
Exception: If caller spoke to IRS about a trace and did not meet the timeframe for a trace, do not transfer before confirming trace criteria is now met and that GMP status has not updated.
How do I identify an EIP card?
GMP EIP Card 1
Do I need to file an amended return to receive advanced Child Tax Credit payments?
CTC QE5
Will the third Economic Impact Payment affect benefits I receive?
EIP3 A8
Will it take longer to process my return if I claim the credit?
RRC E5
VALID OR INVALID- Caller is requesting an address change
INVALID
Do NOT transfer if they have not filed their 2020 tax return. Let the caller know that they should include their new address on their 2020 tax return and the IRS will automatically update it. If payment was already issued follow GMP FAQ
My address has changed or is incorrect. What can I do to change or correct it to receive my payment?
Note: If caller states they already filed their 2020 return with the incorrect address, only transfer if it’s been at least 3 weeks since they filed their return electronically or 6 weeks since they mailed the return. If applicable timeframe is not met, have them call back when it is and tell them to update their address with the post office in the meantime.
Why are you mailing my payment if I am expecting it as a direct deposit?
GMP Payment Status 2
I received my payment by check, but it was lost, stolen or destroyed. How do I get a new one?
EIP3 J1
How will the IRS send my third Economic Impact Payment if I have a representative payee or I am a representative payee?
EIP3 F2
Can I claim the credit if I was a bona fide resident of a U.S. territory in 2020?
RRC B11
Can I still get payments under pending eligibility?
CTC QB12
Can I use Get My Payment if I have an ITIN?
GMP Using GMP 4
What if the bank account number I used on my tax return was closed or no longer active when you issue the third payment?
EIP3 G6
What does it mean for a Social Security number (SSN) to be valid for employment?
CTC QN3
Where do I find my Economic Impact Payment amounts in my online account?
RRC F5
VALID OR INVALID- Caller does not have access to the internet and is unable to utilize a public library or other resource to review their status
VALID- You may transfer the call if you have determined self-help methods are not an option and their inquiry cannot be answered because of lack of internet access.
Note: Do not ask callers if they have internet access, this is only if they state this during the call.
I receive SSA, RRB, SSI or VA benefits and I do not recognize the bank information shown
GMP Bank Account Information 3