Steps and decisions involved in the way things are accomplished
What is a Process?
100
Assess, Plan, Implement, Evaluate
What is the Nursing Process?
100
To do what's Best for the patient, To provide Exceptional care, and To improve the Quality of Care are a few reasons. It's also the title of this category
Why Lean, Why Now?
100
Muda
What is the Japanese word for waste?
100
It's the input we must have to make the process meaningful
What is the Voice of the Customer?
200
Inputs, Process Steps, and Outputs
What are the 3 things every process has in common?
200
It stands for Define, Measure, Analyze, Improve, and Control
What is DMAIC?
200
We strive for excellence so 99.99966% or above is what we want
What is "good" per Six Sigma?
200
It's the "N" in DOWNTIME
What is Employees Unused Creativity?
200
CTQ
What is Critical to Quality?
300
It's the Inputs of a process
What is X?
300
It's the P in PDSA
What is Plan?
300
If we do this everyday, with every encounter of patients, visitors, providers, and each other, we'll meet quality outcomes and recieve the income necessary to continue this
What is demonstrate our Mission?
300
Lack of standardization, Non adherence to procedures, Disorganization to list a few
What are some common causes of waste?
300
This is determined by the voice of the customer
What is value?
400
It's a result of inputs through the process steps. Also, we work towards meeting them daily
What are (Quality)Outcomes?
400
There's more silmilarities than differences
What are P.I. methods?
400
Value Based Purchasing, Readmission, Reduction Program, and Hospital Acquired Conditions Reduction Program
What are the mandatory programs whose outcomes impact our income?
400
Work that contain errors, rework, mistakes or lacks something necessary