Processes
Evolution of Healthcare Quality
Why Lean? Why Now?
Methodologies
Voice of the Customer
100
Steps and decisions involved in the way things are accomplished
What is a Process?
100
Florence Nightingale
Who is the Founder of Modern Day Nursing?
100
To do what's Best for the patient, To provide Exeptional care, To improve the Quality of Care are a few reasons. It's also the title of this category
Why Lean, Why Now?
100
It stands for Define, Measure, Analyze, Improve, and Control
What is DMAIC?
100
It's the input we must have to make the process meaningful
What is the Voice of the Customer?
200
Inputs, Process Steps, and Outputs
What are the 3 things every process has in common?
200
Initiated Quality in Healthcare
Who is Dr. Ernest Codman
200
Part of the Affordable Care Act of 2010 it shifted reimbursement from volume to quality value
What is Value Based Purchasing?
200
It's the "P" in PDSA
What is Plan?
200
CTQ
What is Critical to Quality?
300
It's the Inputs of a process
What is X?
300
Formerly known as JCAH, linked accrediation process to stimulate improvement in healthcare
What is JCAHO?
300
It's the search for evidence. Critically appraise evidence
What is Evidence based practice?
300
This is determined by the voice of the customer
What is value?
400
It's a result of inputs through the process steps. Also, we strive for excellent ones daily
What are Outcomes?
400
There's more silmilarities than differences
What are P.I. methods?
400
Value Based Purchasing, Readmission, Reduction Program, and Hospital Acquired Conditions Reduction Program
What are the mandatory programs where outcomes impact our income?
400
Nurses do this to see if an intervention is effective, if it doesn't work, they try sometinhg else and do this again
What is Evaluate?
400
Phone calls, Surveys, Customer complaints, Tracers
What are ways to get the VOC?
500
Improved Quality and Safety, Customer Satisfaction, Waste Elimination, Increased Productivity are a few reasons
Why use Process Improvement?
500
A systematic approach to the identification and elimination of waste and non-value added activities through continual improvement in process related services
What is Lean (Thinking)?
500
New equipment, update old units, increase community outreach are just a few exampls
What could we do if we left no money on the table?
500
It starts with asking a burning question
What is EBP?
500
A detailed understanding of the customer's requirements is missed
What will happen if we don't hear the voice of our customers?
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