WHF Ethics
What is our Mission Statement?
To Exceed Expectations 24/7
What should Reefer Unit be running on with our product, no exceptions?
Continuous
Name 6 Truck Types
Van // Reefer // Flatbed (w/ Tarps) // Step Deck // Straight Box Truck // Sprinter Van // Vented Van // Power Only // Conestoga // Container (Drayage) // Lowboy // Flatbed Hotshot
If the Customer Rate Con does not show a Temperature for a Reefer load, what do you do?
Call the Customer!!!
DO NOT ASSUME
What is 5:00pm in Military Time?
9:35pm?
11:12pm?
4:00am?
1700pm
2135pm
2312pm
0400am
What is not allowed on our Dress Code, even on Casual Fridays?
Open Toed Shoes
When & Why do you set a Attention Flag?
Dispatching // Checked-in // Loaded // Delivered // General Needs Attention // After Hours // Notes for us
What is the definition of Margin or "Rip?"
What is our Margin?
Difference between what the Customer pays us and what we pay the Carrier
30% Win or Loss
What are PODS?
Which B are PODS under and why are they important?
Proof of Delivery
Bill it - They let the customer know the load is completed
How many miles can a Solo & Team drive in a day?
How long would it take a Solo for 350 miles?
How many hours per day does a driver have to take off?
What is the MAX hours they can drive for per day?
Solo is 500 Miles and Team is 1000 Miles
7 Hours
10 hours OFF per day
11 hours MAX per day
Finish this sentence, We are here to _________
MAKE MONEYYYYYYYYY
What should every Check Call include?
What extra info for you need for the 1st Check Call?
Location // ETA // Who you spoke with // Temp
If and when empty // Email // Pre-cooling
What are 3 ways to get an easy Rate for a lane?
What should you ALWAYS do when a Carrier gives you a rate?
Post it up // Rate View // ViaTrucks
COUNTER
Where can you check a Carrier's MC?
What are 3 Red Flags with Booking a Carrier?
Carrier 411 / Highway
Freight Guards // # of Trucks // Location // Accent // Driver phone number is unresponsive // MC is brand new
What are the 4 different Time Zones?
The Differences?
Eastern Standard Time (EST) - Current
Central Standard Time (CST) - 1 Hour Behind
Mountain Standard Time (MST) - 2 Hours Behind
Pacific Standard Time (PST) - 3 Hours Behind
Why is grammar important on emails?
Give Examples
Professional & Polite
No spelling errors // commas // periods // capitalization
Easy for Customer, Shippers, Receivers & Carriers
When do we Dispatch a driver?
What do we ask them?
What EXTRA step do we take when we Dispatch?
They are Empty and on the way to pickup
SPEAK with driver // Confirm empty and location // ETA and Precooling // Phone number is responsive
We TEXT the driver // Pickup address and # // Precooling // Anything Specific
What does the Carrier need to know when Selling the Load?
What are 3 Important Pricing Factors that Carriers always consider?
Location & # of Picks and Drops // Time // Weight // Commodity // Rate
Extra Transit Time // Heavy Weight // # of Picks & Drops // Certain Commodities (Berries, Flowers, Ice Cream) // Deadhead // Weather
What are the 5 B's of Brokering?
Can you explain each one?
Bid - Quote the customer
Build - Build the load in TMS
Book - Book a Carrier for the Load
Babysit - Constant communication with Check Calls
Bill - Receive PODS and Bill the Customer
If it's 4:00pm MST and driver is 250 miles away from deliver, what time will they arrive in CST zone?
10:00pm CST or 2200pm CST
Who is the Best Trainer Ever, in the history of training??
Cole Straight
What are the completed steps for all any shipment?
Book // Dispatch // Checked-in // Loaded // (ETA Check Calls) // Checked-in // Delivered & MT // PODS
Name any 3 examples for Basics on Negotiating
All I have in the load is $_____ .
How far can you come down to meet me?
I can give you $_____ and I can send it over!
I just booked 2 of these for $_______
Is that your best? - ETC...
What do you need/look for when Building a Load?
Customer & PO# // PU# & Delivery PO# // Shipper & Receiver // Date & Times // Weight // Commodity // Temp // Rate // Any Special Instructions
Shipment had delivery appointment on Tuesday at 0400am mst. It is Monday night at 2100pm pst and the driver is 350 miles away.
Will the driver make delivery?
What is their ETA?
No
ETA is 0500am mst