AmerisourceBergen
McKesson and Cardinal are examples of these
Who are our competitors?
Account Status and Class of Trade can be found in this section
What is Details?
This is the system that assigns you cases; phone calls, too
What is Omni Channel?
These orders come directly from the manufacturer
What are dropships?
When a customer ordered too many
What is a return?
He is the CEO of AmerisourceBergen
Who is Steve Collis?
Red trucks in this section may be a cause for alarm
What is NuVizz/EEM/Freight Tracking?
These automated processes can email a team for you and might even reassign your case
What are workflows?
These same-day orders are for emergencies, when things are starting to heat up
What are hot shot orders?
When a customer wants credit for missing items they were billed for
What is a shortage claim?
AmerisourceBergen's headquarters are located in this city
What is Chesterbrook, PA?
To contact a DC, grab your shovel and head here
What is the DIG?
Always click here to close your case
What is Macros?
The 5/20 rule comes into play for these two types of orders
What are allocation overrides and alt servs?
When a customer received an extra item they didn't order
What is an overage claim?
Some customers may have one of these accounts, which indicate a federal program for lower prices on certain items
What is 340B?
Wholesale, Specialty, and Oncology Supply are examples of these
What are Business Units?
Use these for consistency when sending an email from a case; also to save extra typing
What are templates?
Look in this section to see if a PO has generated on a dropship order
What is Document Flow?
A customer needs to be sent one of these to return a refrigerated item
What is a cold chain (or refrigerated tote)?
Many CSP customers may belong to one of these, who negotiate with us on prices and services
What are Retail Buying Groups?
These are the required fields for any new contact
What are name, phone number, and email address?
If you need to speak with a customer or a manufacturer, always document that interaction in the case here
What is Log a Call?
Shipping information for drop ship orders should be placed here
What is a product note?
To locate a missing tote you'll need to find this number in Command Center
What is the handling unit?