Client Service
Dahlia and Mallory co-created a version of this document for couples therapy sessions; Sung-Mun created a version for family therapy sessions; Kat is working on a version for children and adolescents.
What is the Resilience Lab New Client Packet?
Laura is primarily responsible for getting this feature off the ground at Resilience Lab.
What are therapy groups and support groups?
These 2 Residents are working on the ideal role description exercise based on their individual career aspirations. *Hint: they are new to the team!
Who are Romi and Lexi?
These individuals are responsible for collecting and organizing 6.2 GB worth of resources on the Resilience Methodology Shared Drive.
Who are the Residents?
These individuals have been welcoming peer guides to over 90 new clinicians and created a 20+ page document with tips and tricks on building and maintaining your caseload to share with them.
Who are the Residents?!
Which Residents came to the rescue when the Care Coordination team was short staffed, including implementing our At Capacity Procedure and building out our educational material on the Launchpad?
Who are Rachael and Sky?
This Resident has built out the Launchpad by creating comprehensive, searchable pages for every sub-section of our Self Learning Library (e.g., "OCD" includes the DSM criteria, available e-books, recorded workshops, and selected articles, worksheets, and scales).
Who is Rachael?
This Resident is responsible for the majority of the content in Resilience Lab's "Thought Lab" (i.e., 30+ blog posts).
Who is Dahlia?
This former Resident co-created a comprehensive strategy for securing and tracking partnerships (e.g., Mountainside, Ascendent, Peer Health Exchange, the Mighty, Acadia Health).
Who is Brett?
Dahlia, Emily, Lauren, Mallory, Menemsha, Somaly are all aiding recruitment through this project.
What are candidate interviews?
These Residents successfully created and facilitated a Sexual Healing therapy group and DBT skills group with rave reviews from 20+ clients.
Who are Alessandra and Laura?
Prior to it's launch, members of the Resident team audited over 8 hours of video content to provide targeted feedback for this essential component of the Fundamentals program.
What is onboarding (Tier 1)?
This Resident is responsible for creating homemade "tokens of appreciation" for all clinicians once they reach their 6- and 12-month anniversaries.
Who is Somaly?
Sky and Alessandra co-created this weekly group to support clinicians in their clinical work (e.g., collaborative case conceptualization, whole-person treatment plans, personalized interventions).
What is peer supervision?
Sung-Mun immediately volunteered to facilitate this space (x6) after a number of APISA-identifying clients requested to process the outbreak of violence against their community during the COVID pandemic. (APISA: Asian Pacific Islander South Asian)
What is an affinity support group?
Former Resident Brett co-created this document, which we use to determine which risk profile clients fall into based on their acuity level (i.e., clinically appropriate, high-risk screen, automatically refer out).
What is the Level of Care Guidelines?
In total, the Residents have facilitated over 15 out of 50 (30%) of these 60-minute Friday offerings.
What are workshops and discussions?
Lauren has submitted, prioritized, and tested over 300 of these in Airtable.
What are bug reports and enhancement requests?
Menemsha, Mallory, and Sung-Mun are helping to scale the company through this project.
What is state-by-state research on the clinical ethics and regulations in NJ, CT, and MA?
Every 2 weeks, Mallory writes this poignant, beautifully articulated 300-word current events column of the Lab Report.
What is the Anti-Racism/Oppression column?
This Resident created a 65-page annotated document with over 360 NYC-based resources for clinicians to connect clients with to aid case management.
Who is Emily?
Over 12 Residents will be co-creating and co-facilitating this 12-week program to support new clinicians in acclimating to Resilience Lab.
What is Tier 2 of the Fundamentals Program?
The biweekly newsletter for "clinicians, by clinicians" published by Lauren and Shani. *Hint: We are on volume 23
What is the Lab Report?
Shani and Taylor co-created these 3 processes to ensure that clinicians have 1) a standardized, high quality supervision experience, 2) a systematic way to give and receive feedback, and 3) a streamlined way to track clinical hours towards their licensure.
What is the Supervisor Manual, 360 Annual Performance Review, and Licensure Hours Tracking Document?
Alessandra, Menemsha, and Emily are members of this committee, which was responsible for a 1) community response protocol, 2) hiring audit, 3) rupture/repair model, 4) inequity assessment, and 5) pay transparency procedure (all in the last 6 months).
What is the Action Committee?