Orange/VET
I wait this long before starting an issue.
60 Minutes
- MSA 040
I go to Rx issues and start them here.
Visit History
- OPS014
Can call center book mental health visits?
No, online only
-MSA 010
Member Services is also known as this team.
Any material referencing Assist Deck now is referring to Resolution Team, or Member Services.
MSA 038
There's a ghost in my house.
Ghostbusters
Visit Engagement asks for this first when you call them.
Confirmation Number [Preferred] or Member ID Number
- MSA 040
Members can reach the Rx team directly, by this method.
Members are now able to submit Rx issues directly to a member of the Rx Fulfillment team by selecting option 3 from the IVR menu.
- MSA 001
This is the fastest support help for Mental Health.
-Teladoc Mental Health FAQ
Candice uses this phrase in regards to member services.
"No Ticky, No Talky"
-Candice
Drake used to call you on this.
Cellphone.
-Hotline Bling
These are the 3 statuses on visits.
Requested, Locked, and Cancelled.
-MSA 040
You can do an Rx ticket within this amount of days from the visit.
Within 3 Days of the Visit
- MSA 001
These are the minimum requirements to upload images for Dermatology visits.
3 Images
.jpeg, .gif, .png
15 mb max per image
-Dermatology FAQ
Member Services handle these 3 kinds of tickets.
Admin Account Updates, Refund Requests, and Invoice Requests
- MSA 038
Our members average this age.
55-65, but don't tell them that.
Cancellations and Change Requests for scheduled MH visits go here.
Visit Engagement Team
orange@teladoc.com
- MSA 040
Members will receive an email regarding their prescription with this information and this quickly.
15 minutes after is has been confirmed submitted to pharmacy along with general suggestions.
These are the hours that Mental Health services are available.
Mental Health providers are typically available from between 7am –9pm local time, although not all providers offer that availability. Most providers will display their availability on their profiles. This gives you a general idea of what hours that particular provider works; it does not necessarily mean that they have appointments available at that moment in time unless it is block scheduling.
These are 5 minor reasons you can submit tickets to Member Services.
CCR Request (No Web Access), Physician Complaints, Unable to register, Unable to add a dependent, Member information entered incorrectly, Cancelled Accounts, Duplicate Accounts, Unable to add or delete medication, Issue with copay, Unable to schedule a visit, Member unable to access web account, Manage subscriptions opt out request, Legal documentation, or Suspended Members
-MSA 038
This is the oldest known pharmaceutical western medicine.
The first modern, pharmaceutical medicine was invented in 1804 by Friedrich Sertürner, a German scientist. He extracted the main active chemical from opium in his laboratory and named it morphine, after the Greek god of sleep.
This product, Engagement Team is NOT responsible for.
Nutrition
- MSA 040
This is the guideline agents should follow to assist members that call in with clinical issues/questions regarding a previous visit.
Post Visit Clinical Care
-MSA 001
My dermatology condition requires immediate attention, my provider notified me via this means.
Teladoc will send you information through your Message Center but to ensure patient safety, Teladoc will also have a licensed clinician contact you by phone.
Member Support requires these 5 pieces of information for escalations.
Name, Dob, email address, phone number and reason.
-MSA 038
This is the first ever recorded doctor in western history.
Hippocrates, where we get the Hippocratic oath