CCI
How do you search in CCI for a PNR?
How many people can be in each room when booking hotel accommodation?
4 persons per room
Have do you retrieve a PNR in Amadeus?
RTxxxxxxx (x=PNR number)
How do I open the Service Catalog?
FXK
What is the only thing a Travel Director can not do?
Change his own profile
How do you take control over a profile through CCI?
Search on profile, when found, take control over it by pressing the button CRTL
6 people
What are the pricing options that is only informative?
FXX, FXR, FXA
What is the input of adding a name?
NM1SURNAME/FIRSTNAME TITLE
What is a percode?
Personal code for every client profile
How can I open my profile in Amadeus?
Find the profile, scroll down to Amadeus profile, open it in Amadeus with PDRT/amadeus profile and transfer it with PT*
What are the different ways of making a new profile in the website?
Create it manually or Self Registration
What pricing entry gives you a TST?
FXP, FXB
What are the three ways of booking a seat in Amadeus?
Click on booking class, write SM or go into service catalog FXK
If Amira (Arranger) calls in to book a ticket for Mehdi (selfbooker). What profile do you take control over in CCI?
Arrangers
In CCI, under roles, it shows "-". What does this mean?
No role
Can I merge bookings together in the homepage? If possible, how?
Yes. On the itinerary page you can on the right side choose to merge them together
What happens when you price an ancillary with FXG?
By pricing with FXG, you make a TSM(EMD).
How can you sync the changes you have done in Amadeus to the Website?
Go into CCI and sync it there by searching on PNR
Egencia Preferred Rate and Expedia Special Rate
Why is it important to check the Miscelleaneous remarks?
Different rules and restrictions the client has
How do you contact Customer Resolution Team in website?
Admin, Contact GCO support, CRT
How can I cancel TST number 5?
TTE/T5
How do you add a Frequent Flyer card in Amadeus for United Airline?
FFNUA-123456789