Meet Pro Staff
Which professional staff member works directly with BMs and OAs to support operations and training at Cone University Center?
Michael Avery
A client has questions about their event or wants to make changes. Who should they be directed to?
Reservations and Event Services
An event organizer requests additional chairs for an event that begins tomorrow. There is no immediate safety concern. Is this an emergency?
No. This is an operational request that should be addressed through the appropriate event and staffing procedures.
Which student employee position has primary responsibility for routine room setups and room flips?
Operations Assistants (OAs)
Who is the Director of Student Centers
Morgan Meehan
An elevator malfunctions, but nobody is trapped inside. Who should be contacted?
Maintenance and appropriate professional staff.
A Building Manager discovers that an elevator is out of service, but no one is trapped. Does the situation require reporting even if there is no immediate danger?
Yes. The malfunction should be reported promptly through the applicable maintenance procedure.
Which student employee position has primary responsibility for building opening procedures?
Building Managers (BMs)
Which professional staff member supports BM and OA training and student employee development within Union Operations?
Desmond Brogsdale
A Building Manager discovers water leaking from the ceiling near electrical equipment. Which department should be contacted immediately?
Building Services and Safety and Security
Water is leaking near electrical equipment in an occupied event space. Should the Building Manager wait until the event ends to report it?
No. This is an urgent safety concern requiring immediate action and notification.
An Operations Assistant completes an assigned room setup. Who is responsible for verifying that the setup meets the event requirements?
The Building Manager
Which university leader oversees Student Affairs and supports students' well-being, engagement, and success beyond the classroom?
Kevin Bailey Vice Chancellor for Student Affairs
A patron threatens other guests and refuses to leave the building. Who should be contacted immediately?
Campus Police
A patron is behaving aggressively and making threats, but no physical injury has occurred. Should the Building Manager wait until someone is injured before contacting Campus Police?
No. Threatening behavior warrants immediate police involvement under the Student Union incident procedure.
A Building Manager's shift is ending, but an event issue remains unresolved. What must be done and information must be communicated to the incoming Building Manager?
The issue, actions already taken, and outstanding tasks or next steps. The issue must also be documented and escalated when necessary.
Who is the Cone Center Operations Coordinator?
Dorisca Moussa