“What Even Is This Thing?”
This Workplace feature allows organizations to automatically assign learning based on job roles, departments, or other conditions.
What is dynamic rules?
This is the name of Moodle’s product, more commonly used in academic settings like schools and universities.
Moodle Core LMS
A client asks, “Who will be helping us implement our Moodle site?” What should you say to describe the team?
➡️ What is: “Your project will be led by a dedicated Learning Designer and supported by a multidisciplinary team, including project managers and specialists from Moodle’s implementation team.”
A potential client says, “Is Moodle just a small company?” How do you answer with credibility and scale?
➡️ What is: “Moodle is the world’s most widely used LMS, supporting hundreds of millions of learners across over 150,000 organizations globally.”
A client says, “Do we have to sign anything before we start implementation?” What’s the correct reply?
➡️ What is: “Yes, we require both a signed proposal and our Master Services Agreement (MSA) before implementation can begin.”
This feature creates a branded learning environment for different teams or clients within a single Moodle Workplace instance.
What is a tenant?
An HR Director says, “We want each region to have its own branded learning portal, but managed under one system.” What feature should you highlight?
What is multi-tenancy (tenants)
A prospective client says, “We’ve been burned before—what exactly does your implementation process look like?” What key detail should you highlight?
➡️ What is: “We start with a kickoff call, define goals, establish a weekly cadence, and tailor the approach based on your needs, with a 10–18 week average timeline for full onboarding.”
A client is confused and asks, “What’s the difference between Moodle LMS and Moodle Workplace?” What do you say?
➡️ What is: “Moodle Workplace is built on top of Moodle LMS and adds features like multi-tenancy, automation, and certifications, designed for corporate and government learning.”
A prospect asks, “If we sign this agreement now, and later want to change the scope, what happens?” What’s the accurate, compliant answer?
➡️ What is: “Any changes to the original scope go through a formal change request process, including a revised Statement of Work (SOW) with estimated time and cost.”
Moodle Workplace's hierarchy feature mirrors an organization’s departments and positions. It’s called this.
What is the organizational structure?
A compliance manager says, “We need to track annual harassment prevention training and automatically reassign it each year.” Which Workplace feature solves this?
What is certifications with automatic re-certification
A client asks, “What kind of help will we get after the site is launched? What are the hours of that support?” What support service should you describe?
➡️ What is: “Moodle’s US-based Application Support team offers ticketed help, quarterly upgrades, plugin assistance, and a 24/7 response for critical issues.” Available 7am - 7pm Central Time M-F
A prospect says, “I’ve seen other vendors using Moodle — are you all the same?” What’s the key clarification here?
What is: “Moodle is open-source, but we’re Moodle US—part of the core organization, with direct access to product roadmaps, security updates, and official support services.”
A procurement lead says, “I noticed language about pricing being tied to the MSA—what does that mean?”
➡️ What is: “The pricing in this proposal is valid only if you accept our standard MSA; if you request material changes, we’ll need to reprice the agreement.”
This Workplace feature lets you bundle courses together and track overall completion across multiple programs.
What is a certification?
A client says, “Honestly, we’re just looking for something simple to host our content—nothing fancy.” What NEPQ-style question helps uncover deeper needs?
What is: “Out of curiosity, what’s made you start exploring options now?” or “Can I ask what’s led you to think it’s time for something new?”
A client wants to understand the boundaries of what’s included. They ask, “Will your team import users for us or build our courses?” How should you clarify?
➡️ What is: “Support shows you how to do tasks like importing users or adding certificates—but ongoing program management, content building, and custom workflows are part of consulting or SOWs.”
A government buyer says, “We’re looking for a vendor that aligns with public values and open standards.” What key part of Moodle’s philosophy supports that?
➡️ What is: “Moodle is built on open-source principles and a global community, with a mission to support equitable access to education through shared technology
A client says, “I’m concerned about who owns our data—what does your agreement say?” How should your rep respond?
➡️ What is: “Our MSA states that you retain ownership of your data. We host and process it only to provide the services outlined in the agreement.”
In Moodle Workplace, this advanced feature can trigger actions like sending notifications or enrolling users when specific conditions are met.
What is an automation or dynamic rule?
A client comparing you to Cornerstone says, “How does Moodle Workplace stack up to an enterprise LMS like that?” What’s a consultative positioning response?
What is: “Moodle Workplace offers the enterprise features you need—like automation and certifications—without the rigidity and high cost of legacy platforms. Plus, it’s more adaptable to your unique workflows.”
A client says, “Tell me what’s different about your hosting compared to our current vendor.” What’s one unique detail about Moodle’s infrastructure you can highlight from the proposal?
➡️ What is: “Each client has their own independent AWS-hosted infrastructure stack—no shared delivery layers—and unHosting is built around repeatable, automated DevOps principles for stability and scale.”
A client asks, “Is Moodle just for education?” How do you respond in a way that ties back to their business use case?
➡️ What is: “While Moodle started in education, Moodle Workplace is built specifically for workforce development, compliance, onboarding, and enterprise training needs.”
A client asks, “We work closely with regional partners and might want to give them access to parts of our Moodle site—can we do that under your current agreement?” How do you respond based on the proposal and MSA language?
➡️ What is: “Our standard MSA does include restrictions on sharing the platform or Supplied Software with third parties. However, if your use case involves affiliates, ESCs, or partner organizations, we can explore options to formalize that access through an amended MSA or custom SOW. It’s a common request, and we’ll work with you to ensure your collaboration needs are supported within the right contractual boundaries.”
➡️ What is: “Our standard MSA does include restrictions on sharing the platform or Supplied Software with third parties. However, if your use case involves affiliates, or partner organizations, we can explore options to formalize that access through an amended MSA or custom SOW. It’s a common request, and we’ll work with you to ensure your collaboration needs are supported within the right contractual boundaries.”