Show Me the Money
A renter says their mailed check was cashed but isn't showing on their account. Filter this report by date range and check amount to find where it was applied.
What is the Renter Payments report?
Facilitron Insurance is provided by these two companies.
Who are Tokio and Atain?
Setting a renter up for this billing arrangement does NOT exempt them from payment suspensions.
What is monthly invoicing?
This report tells you if a user got an automated email, like a password reset or an invoice.
What is the Emails Sent report?
Trent sometimes calls Facilitron's mascot by this nickname, with initials 'TBJ.'
Who is Tron (Bon Jovi)?
When an authorized admin asks for a discount, apply a negative adjustment at the top as this type of adjustment.
What is a REGULAR adjustment?
To remove Facilitron Insurance from a reservation with both past and future dates, we must do this to the reservation.
What is split the reservation?
Do Not Suspend for Insurance can only be set at this level.
What is the individual reservation level?
A user shows up on the Works site but has no 'Facilitron Works' jump button, even after clearing cache and cookies. Check that their Works user profile is linked to this.
What is Facilitron S&R?
Your #1 daily priority: incoming calls and incoming questions from this team.
Who is Enshored?
A refund was processed 10+ days ago but never arrived. Ask Tyler or Adelyn for _____, plus the receipt, so the renter can follow up with _____.
What are the TRN (Transaction Reference Number) and Forte?
This type of COI covers the face painter or food truck a PTA hires for its school festival, not the renter.
What is a Vendor COI?
Our default policy doesn't allow weekend reinstatements on the Friday before, because they can cause these.
What are lockouts?
This Works setting number controls whether workers can track their time with a timer in the app.
What is setting 51D?
When a Wiki lists several AMs and AM Specialists, who do we escalate to via email?
Who are all AMs/Specialists listed?
We can only void an eCheck if it was made within this time frame. After that, it's already processing with Forte.
What is today (the same day)?
Facilitron employees cannot add this type of insurance for a renter, because the renter has to answer the questions themselves.
What is apply for (add) Tokio insurance?
In Gwinnett County Public Schools, only these two district FAs can authorize reinstating any type of reservation when the suspension issue has not been fixed.
Who are Michelle and Soraia?
This is the minimum admin role needed to add a maintenance block to a facility owner's calendar.
What is Pre-Approver?
If an admin's role configuration and a note on the Wiki disagree about what they can authorize, this wins.
What is the note on the Wiki?
A renter can't submit a partial payment. That's a sign they're paying from this, instead of from the Reservation Details Page.
What is their current invoice?
Believe it or not, this one-word entry is an acceptable General Aggregate on a COI.
What is "None"?
A Friday event date is suspended, and the renter is looking to reinstate it for same-day usage. The only thing that stops us from reinstating it is this.
What is the district's reinstatement policy?
Instead of listing 100 classrooms one by one, a facility owner can list one 'parent' facility of this type with a quantity of 100.
What is a virtual facility?
These are the two main ways CS directly helps Facilitron reach its 40% revenue growth goal.
What are delinquency collections and repurposing/repeat customers?