Doctors
What is "almost never"
When do Drs. like to be called in the middle of the night because their patients have a headache.
(Exception: when patient has a condition and a headache would be a sign of a complication)
Which position is critical to the ongoing operations of the hospital as they represent the CNO/CEO when the CNO/CEO are not present?
What are the House Supervisors.
Who deserved respectful, thorough and timely communication.
What are the patients?
Never
What is the number of times I should call IT after hours because my mouse doesn't work.
There are multiple computers on each unit - if your mouse doesn't work - use a different computer until morning.
Nurses
Who are the persons spending the most time each day with patients, and therefore most able to establish a great relationship with patients through effective communication.
What is one or fewer times.
What is the number of times physicians like to receive a call at night for a minor issue with their patients.
Contact the House Supervisor with minor issues and she/he can aggregate the calls and ask multiple issues about multiple patients in one call.
True for False:
When you disagree with what the House Supervisor suggests, you should call your manager, regardless of the time of day.
What is "false".
The House Supervisor has the authority to direct patient care services and if you disagree, you should discuss your concerns professionally with the House Supervisor and then follow their lead.
A pad of paper and a pencil.
What are the tools to be given to every patient so that they can communicate with the care team?
The CEO
Who is the person I shouldn't call with minor issues - even though it's fun to do so and he has an open door policy?
The persons who know the most about the patient, including their personal and psychosocial issues.
Who are nurses?
What is SBAR
True or False
I should be able to call the House Supervisor to get supplies needed for patients.What is "false".
The House Supervisor should be contacted to help resolve major issues - and should only be contacted to fetch supplies in an emergency.
Beside shift report
What is the best way for patients to be involved in and understand their care plan for the day?
The Administrator On Call
Who is the person that should be called to address major concerns within the organization after hours and on weekends?
Who should be the most effective communicators of patient information - to the patient, to the physicians, and to each other.
Who are nurses?
What is 7AM.
Non-urgent consults should not be called or texted to the physician in the middle of the night. 7AM is a great time to notify them of any pending non-urgent consults.
Which position is in house 24/7/365 and is intended to safeguard and lead patient care, including nursing staff?
What is the House Supervisor?
The feeling of safety.
What is the feeling patients get when they hear their care team communicating with each other about their (the patient's) care needs and managing each other up?
My Manager/Director
Who is the person I should talk to about issues prior to contacting their "Boss"?
Always use chain of command.
Based on national data - which is the most trusted profession?
What is nursing.
When should you interrupt a Doctor/provider who is completing documentation to discuss personal stories.
What is "never".
When physicians/providers are documenting, they need to be allowed to focus on the patient.
True or False
The House Supervisor is responsible for staffing the unit.
False
The unit Manager/Director is responsible for staffing the unit. The House Supervisor should be used to fill emergent openings as they occur in the 7P-7A shift.
The person of whom we should ask questions to understand them as individuals and better personalize their care.
Who are the patients?
911
Who should be called for Code Blue status patients in clinics/ancillary areas outside of the hospital.
What is thank you?
What are the most important two words to say to our patients and to each other?