"This is JEOPARDY"

We Have a Solution

100

This group supports temperature control and special handling requirements

Who is Cold Chain Solutions

200

The Customer Engineering Group (aka Facility and Warehouse Analysis) is responsible for any of these tasks

What is Express service enhancements OR engineering solutions based on operational feasibility, service responsiveness, and financially viability

300

This program helps companies realize the benefit of managing inbound transportation by setting up suppliers to ship and bill inbound via FedEx

What is Vendor Enablement

400

SmartPost Pre-Sale Support can benefit you in which ways

What is (accept any of the below): -General questions -New customer opportunities -USPS knowledge and requirements -SmartPost network and visibility knowledge -Implementation

500

These 3 functions are the objectives of a packaging consult name 1

What is testing, engineering/design, and evaluation of packaging

Getting 'Em on the Belt

100

This is required to engage the SmartPost Customer Onboarding Support

What is a signed contract

200

This group supports implementation of a FedEx courier service

What is SameDay City Onboarding

300

This group should be contacted when a 3rd party software solutions is required

What is FedEx Digital Access Marketing OR the Compatible Solutions team

400

These 2 services provide large release support for customers when volume is beyond a customer's normal ADV (name either one)

What is Ground 5K Request or Express 5K Request

500

This group will make your implementation a breeze by creating & distributing routing material, providing toll-free support for vendors, and issuing Calls to Action

Who is Vendor Enablement

Keeping 'Em on the Belt

100

The FedEx Service Advantage (FSA) support team can be your biggest time saver; name any of their benefits

What is: -Reduced customer questions by fedex.com knowledge -Knowledge of Customer Service (when and how) -Training of self-service options for tracking, billing, reporting, etc. -Training for technical support, troubleshooting -Best practices for exporting

200

This additional language is supported by Service Advantage

What is Spanish

300

This is an LTL service issue that an IRIS team could support and find a resolution

What is (any of the below are acceptable answers): -Over -Short -Delivery Exception -Damage -Reweigh

400

A customer with ongoing LTL pickup complaints could have this put in place to make everyone's lives easier

What is an operational plan

500

This FedEx service offers the most post-sale support available through IRIS

What is FedEx Freight

C.A.R.E

100

CARE will contact a customer through these 2 forms of communication

What is telephone and email

200

This group focuses on international CARE requests

Who is iCare

300

CARE will train your customers on any of these online services (name 2)

What is: - FBO - Claims online - ETD - GTM - Insight - Reporting Online - Returns - Ship Manager - Supplies

400

Approximately this % of your closes should have a CARE engagement associated

What is 100%

500

The CARE team is expected to respond within this amount of time to an AE request

What is 24 hours

"That" Customer

100

Andy's team gets really bogged down with needy customers, if they used this group more, they would be Kym's favorite rockstars!

What is C.A.R.E.

200

Billy Bob's Designer Camo Shop texts their AE to ask what the # to 1-800-GO FEDEX is so they can track their shipments. This program would benefit the customer and their AE.

What is FedEx Service Advantage

300

Stanley's Furniture is continually receiving billing corrections due to weight discrepancies. They call their AE upset, stating they weigh all shipments prior to shipping and FedEx is issuing corrections on each freight invoice. This group should be contacted.

Who is IRIS or more specifically chronic reweigh disputes

400

Santa's Workshop is gearing up for peak season and the elves are hard at work on the Apple Z+, but they need FedEx to provide some project management assistance from this group

Who is Volume Surge Event Support OR Solutions Strategic Projects

500

Lukey's Lollipops is experiencing ongoing issues with their Lalapalooza Pops being shipped via SmartPost. Numerous shipments are missing tracking scans and increasing "where's my order" calls to customer service and their AE. This group needs to be contacted ASAP before kids cry.

Who is SmartPost Post-Sale Support