Physical Plant
I am the colors on the walls that welcome patients into our clinics and headquarter offices.
Intuitive and Enigma
While skill is important when hiring new staff, at Whole Woman Health, we hire for this instead.
Character
I should be easily available and visible for all patients and escorts to use throughout the clinic.
WWH Purple Blankets
What items should you take with you when visiting a local physician’s office?
Pens, One Pagers, Cards and Candy if they are nice
True or False: A set (full or partial) of instruments should be kept in the counseling room?
True
I am the natural smell that promotes calmness that should filll the room when I enter I Whole Woman’s Health clinic.
Lavender
I am the handbook for managers that includes guidance on dealing with staff and systems at WWH.
The Leadership Handbook
True or False – Staff escorts are not allowed in aftercare to ensure the safety and privacy?
False
I should be on site at each clinic and contain all records of community outreach and marketing.
Marketing Binder
I am a communication tool used for between counselors and patients.
I am the natural smell that helps reduce nausea that should welcome patients in aftercare and exam areas.
Peppermint
What are the 5 mandatory staff in-services?
Fire, HIPPA, CLIA. Medical Emergency, OSHA
What should not be allowed in our clinic waiting rooms because of most of our patients of surgical days are NPO?
Food
How often should local outreach and marketing occur?
Once a week
True or False: Escorts are not allowed in counseling with patients?
false
When setting up the chairs in the lobby, we should remember to not set it up like the waiting room of what?
Bus Stations
Management should always take care of this person on the team, swiftly, to ensure staff morale and teamwork are on point.
The dead horse
Staff should always wear these to ensure patients can identify them as clinic staff.
Nametags
I am responsible for local engagement and community outreach.
Clinic Managers/Directors
Name at least four tools kept in the counseling room.
Instruments, pelvic model, Pregnancy workbooks, birth control options charts, birth control information sheets, referral information, Plan B Brochures
When hanging pictures, notices, and promotion materials on the wall; I should always be in/on one of these.
Frames and Corkboards
What are the 7 holidays observed by Whole Woman’s Health?
New Year's Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Due to possible patient allergies, our snacks should not include this ingredient
Peanuts and/or Peanut Butter
These allies can help with branding and marketing in your community and make great patient escorts
Volunteers
The Whole Woman’s Health Way is to do what before entering counseling with a patient?
Review the counseling worksheet