Building Effective Teams / Communication
2 or more people working collectively towards a common goal
What is a team?
An activity performed at your desk/work station that can help reduce stress
What is Desk Yoga?
This increases the volume of information but not its quality
What is AI?
Any disagreement, clash, or dispute that happens between employees, teams, or managers in a professional setting
What is Workplace Conflict?
This person started their banking career in Collections
Who is JS?
Hypothetical dividing lines that may split a group into subgroups based on one or more attributes
What are faultlines?
A component of emotional intelligence that allows leaders to control responses to various situations
What is Self-Regulation?
The name of Freedom Credit Union's AI agent
What is MAX?
FORMING, STORMING, NORMING & PREFORMING
What are the four stages of Group Development?
A way to re-focus and/or distract yourself from what is going on inside of you physically or mentally
What is grounding?
AI identifies patterns in data to predict
What is likely outcomes?
Feeling, Behavior, Impact
What does FBI stand for?
This person worked for the FDIC
Who is CP?
Eye contact & Body language
What are 2 ways you can show someone you are actively listening?
Self-Awareness, Self-Management, Social Awareness & Relationship Management
What are the 4 domains of Emotional Intelligence?
AI can’t replace these three things
What is empathy, ethics, or ownership?