Execution
SSS
Quality Assurance
KPM
Misc...
100
On this day cycle counts are measured and must be 100% cleared out by 3:00pm to receive full points?
What is Poll Day?
100
This is the largest weighted metric on the SSS survey.
What is In-Stock (30%)?
100
This is the color bag in which most empty liquid bottles go?
What is green?
100
This is the minimum acceptable score for KPM
What is 70?
100
The responsibility of the Adherence Outreach portion of KPM is owned by this person(s)?
Who are the technicians?
200
This is the expectation of the pharmacy execution score?
What is 90?
200
This is the second most weighted metric on the SSS scorecard.
What is Address By Name?
200
Complete the blanks: The ScriptPro must remain ______, at all times; and when the alert sounds, a ____________ must obtain the key from the _________________.
What is locked, technician/ScriptPro specialist, Pharmacist.
200
These are the call windows in which we must attempt to call the patients.
What is 9am-11am, and 4pm-8pm.
200
This is how often the IAR book should be updated.
What is at least once every 2 weeks?
300
These are 3 ways to improve your stores Patient Contact Accuracy?
What is ask the phone number at drive thru/drop off, verify the phone number at pick up, ask for phone number verification when patient is calling in on the phone, write the phone number on the hard copy, or offer to enroll in text messaging to ensure valid cell phone number.
300
When customers are asked about who they think of most when they score the SSS survey, they say (1) pharmacist (2) technician (3) both
What is (2) technician?
300
True/False: The workflow of Production is: Print, pull, scan, and pass for Production 2 to count.
What is False. The same person who pulls the scans the medication must count it right then.
300
This is the minimum amount of tries that we should be attempting each patient throughout the week on KPM (assuming we are not getting a hold of them).
What is 3?
300
This are the LP mandatory elements before a technician leaves the store: Take off their ______________________, put it __________________, go to their ________________, get out their ________________________, go to the front door and receive a ____________________.
What is pharmacy jacket, in the break room/hang in the pharmacy, locker, personal belongings, bag/smock check.
400
This is the amount of times that the voice on the phone can alert you about a pharmacy or drive thru call before you have exceeded the amount of allotted time?
What is 1 time? (On second time, you are past the 20 second mark).
400
The following directly impact this score on the SSS scorecard: addressing the customer by name, answering the phone by name, wearing neat/clean jackets with nametags on them, minimizing extraneous conversations unrelated to work in the pharmacy, speaking quietly to patients to ensure HIPPA is being observed at all times, smiling, having eye contact with customers, and saying think you and you're welcome when addressed.
What is Courteous/Professional?
400
These are 4 key elements that need to be written or verified on each hard copy. (Hint: think of four square)
What is DOB, Phone Number, Text/RF, Pickup Time, Allergy Updates
400
This is the amount of points that each metric is worth on KPM: First Fill Counseling, New Script Pick Up, Adherence Outreach, ReadyFill
What is 25, 20, 40, and 5 (respectively)?
400
This is the chain of command in our district in regards to problems in the pharmacy. (Go up 5 levels)
Who are the pharmacist on duty, PIC, Store Manager, Pharmacy Supervisor, District Manager
500
This is the amount of time that a new hire has to complete Phase 1 and Phase 2 of LearnRX before they will negatively hit you on execution.
What is 14 days and 120 days, respectively.
500
What is the minimum acceptable score for SSS?
What is 90?
500
A blue divider separates these types of medications on the shelf.
What are high alert medications?
500
These are three ways that increasing your KPM metrics can effect execution, SSS, and workload in the store.
What are OOS%, Patient Contact Accuracy, In-Stock, Ready When Promised, Less "suprise" waiters, Courteous/Professional, Increased Script Count
500
This is what the acronym WeCARE stands for.
What is Work Efficiently so we can Care More.
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