09/30
True or False - If a drop-shipped product is missing parts, we will continue to follow the process as outlined on the Wiki to have the vendor reship the parts on the original PO.
True
This is the name of the ribbon that will be displayed on the site for items that Procurement has classified as having consistently low prices, without customers needing to wait for a sale or coupon code.
What is "Double Take"?
Moving forward, CS should use this process for all legal or potentially legal situations, whether or not a product is involved.
What is the Product Complaint Review process?
Starting around 11/2, this page in the customer's account will have an updated design.
What is the Billing page?
What is notify Drop Ship?
Starting 10/15, CS can begin to use newly created Custom Quote (CQ) tags within these channels in Teams when needed, rather than the previous process of searching for an available CQ rep on chats to transfer to.
What are the Web CS Callers and Chatters channels?
As of 10/19, we're no longer able to offer customers the option for this type of refund.
What is an ACH Refund?
Starting 10/28, we now have an option on the Briefcase Case Creation page to search for a customer by this.
What is the User Index?
When reaching out to a specific contact via Briefcase, it is best practice to do what before emailing?
What is first input their email address in Outlook to check for any OOO notices?
These are the hours that the CQ team is available from, and if needing help outside these hours, we should use the appropriate email.
What are 8 AM - 4 PM EST, M-F?
This is the preferred method of refund if the customer pays via Alternate Payment.
What is a Store Credit refund?
Moving forward, when a Platinum customer chats in, and their dedicated representative is not available, please use the this tag in only the Chatters channel to find another available Platinum representative.
What is the Platinum tag?
As of early October 2026, Web started applying tax to Plus subscriptions with this state's addresses.
What is Washington?
On 10/27, this page was moved into Admin Portal and has an updated look.
What is the manual $0 Order Creation page?
Moving forward, we no longer need to consider this as a troubleshooting step for checkout issues.
What is clearing a customer's fraud count?
There are 3 new CQ Tags. These are their names.
What are Quotes, Special Orders, and Customizable?
Starting around 10/21, Pepper will now send this when an order is successfully cancelled.
What is a confirmation email?
Around today, Switchboard users will begin to see a button for this for customers if their account is looked up or they're logged in when chatting.
What is Customer Comments?