Item Issues
THE TIMEFRAME FOR CUSTOMERS TO REPORT CARRIER DAMAGES AND MISSING ITEMS
30 days from delivery
THE MANAGE SUBSCRIPTION PAGE WITHIN THE CUSTOMER ACCOUNT WILL ONLY LIST WHAT?
Active and Inactive subscriptions
TRUE OR FALSE: THE TEMPORARY PROCESS FOR CUSTOMERS TO SET UP THEIR OWN COMMON CARRIER PICKUPS FOR DROP SHIP RETURNS HAS BECOME PERMANENT.
True
WHAT FIELD WAS ADDED TO THE CLAIM FORM RECENTLY?
Clark Division/ select “851 – WEB” from the Clark Division drop-down menu
TRUE or FALSE: CUSTOMERS ARE ABLE TO RE-SIGN UP FOR PLUS WITH THE SAME ADDRESS AS THE CURRENTLY INACTIVE ADDRESS.
True: Customers can be provided this option as a workaround if they are unable to update the payment information on the inactive subscription for any reason.
WHAT YEAR DID THE WEBSITE LAUNCH?
2004
ITEM ISSUES NOW REQUIRES USERS TO SELECT BLANK FROM A DROP-DOWN WHEN ENTERING RESOLUTIONS FOR CARRIER ERROR > DAMAGED SCENARIOS, FOR BOTH GROUND AND COMMON CARRIER SHIPMENTS.
Damage Type
THE FORCED PASSWORD RESET FEATURE IS RECENTLY BEING USED BY WHICH TEAM?
Web's Security team
WHICH ONE IS NOT OUR BRAND? BELOSA, SPREASE, ANCHOR HOCKING, NOVO PRO SERIES, FOURTE
Anchor Hocking
THE PLUS MEMBERSHIP CANCELATION OPTIONS WILL BE AVAILABLE BEFORE THE ORDER SHOWS SHIPPED BUT IS TO ONLY BE UTILIZED BY WHICH TEAM?
Risk team to cancel confirmed fraud Plus subscriptions
IF A CUSTOMER EXPRESSES THE DESIRE TO PLACE AN ORDER OVER PHONE, CHAT, OR EMAIL AND MENTIONS THEY HAVE A DISABILITY I WILL TAKE THEIR CONTACT INFORMATION AND EMAIL IT TO WHO?
Paige Yost and CC Matthew Reycroft
WHAT STATES DO WE HAVE WAREHOUSES IN?
NV, OK, TX, KY, GA, PA, DE. MD
WHICH 2 TYPES OF CUSTOMERS RECEIVED THE PLUS FREEVIEW
Customers with a higher historical spend got 2 month preview of Plus.
Customers with a lower, more sporadic historical spend got 3 month preview of Plus
WHAT DINNER DOES TAYLOR HAVE ON FRIDAYS?
Tacos