ITRs
True or false. ITR stands for internal transfer recovery?
What is - False. ITR stands for In transit recovery.
What is the difference between a tractor down (TD) and an OTR? 2 MAIN answers.
What is - TD is in yard and assigned to Amerit.
What is - OTR is in transit and cannot be assigned to Amerit.
Why is DSS/ROC required to create an OTR sim during a mechanical tractor or trailer malfunction?
What is - An OTR is required for the purpose of tracking Amazon assets which would be inclusive of the driver, tractor, and trailer or container during a mechanical complication.
When will a DDU driver pull an MT?
What is - Never.
What does the acronym OSY stand for?
What is - Offsite yard.
True or false? If you create an ITR then you need to create an OTR.
What is - True. An ITR and an OTR go hand in hand.
True or False? If the tractor is in the carrier yard during a mechanical breakdown (involving a tire blow out) should it still be assigned to GY?
What is - True. All tire repairs should be assigned to GY.
True or False? DSS/ROC takes ownership of all mechanicals (including DDU, AFP, and TOMY).
What is - True.
When can an MT be brought to a Railyard?
What is - Never. Railyards will refuse MT containers and MT trailers.
How do you identify if the VRID has a loaded container or a loaded trailer?
What is - The containers are listed as AZNU and trailers are listed as AZNG. Additionally, in FMC it will indicate container or fifty-three-foot truck under equipment type.
When is it acceptable for a driver to reset with a loaded trailer? Explain.
What is - Never, if the driver needs to reset but has a loaded trailer an ITR is required.
True or False? You can assign more than one WO to Amerit for the same tractor?
What is - False, if there is a current WO open then a note should be added to the existing WO and TD sim. Or a new WO should be submitted once the current WO has been resolved.
What is the process for a mechanical issue involving a container?
What is - Create an OTR and CTI.
When do we redirect an Intermodal?
What is - If redirect is needed, create a support case and transfer to the correct Intermodal (IM) queue or reach out in the support chat.
Before rejecting a complete AFP tour what must you cancel first?
What is - Stembts.
What are 5 main details consistently required regardless of the reason for an ITR?
VRID
Trailer #
Trailer Coordinates / nearest address
Driver Name
Driver Phone Number
When completing a TD does it require a CTI? Explain.
What is - NO, a CTI is for a mechanical trailer which would not be required if they are in the carrier yard because a trailer should never be taken to a carrier yard.
If a driver states that they are having fifth wheel uncoupling issues what is the procedure? minimum of 2 correct answers.
What is - Refer the driver to get assistance with the yard with uncoupling. If the driver has already then create a request with FN request, an OTR, a Fifth wheel sim.
Where should a Waybill or PU # be listed? If not found what group will you contact for the waybill?
What is - In the load notes or what is AZIM chat?
What does the acronym DVIR stand for? Is it required for every stop.
Driver Vehicle Inspection Report. It is required for every start of tour and PU.
When you create an ITR should you detour the VRID that you created the ITR for?
What is - NO, if the ITR is due to a mechanical tractor issue then we would detour or cancel any remaining VRIDs after the VRID with the ITR.
If you create an in yard WO then a TD is required. What are multiple ways to create a TD sim for a carrier? Only 2 answers needed
What is - You can use the SCAC or tractor # as keyword for the carrier in the sims folder and clone an OTR for that carrier. Or pull the TD sim from the Salesforce tool. Lastly, the Amerit list.
What is the procedure for an accident call?
What is -
1. Confirm the driver is safe.
2. Contact ARC (collect claim #)
3. Contact CEI (collect claim #)
4. Create an Accident Sim
5. Create an OTR Sim
True or False.... We should always create a tow for a trailer involved in an accident.
FALSE- Call CEI.
The acronym BOL stands for? What 2 systems can you locate it in.
What is - Bill of Lading which you can find in FMC and SSP.